mrmatthewlittle

It's quite funny, I've just seen that @JayneC_SQSP has closed a load of topics saying they got resolved about 2 months after they were raised by contacting support and recommending others do the same. So for anyone finding this in the future, after 5 days of no response from SquareSpace, I've migrated my domains completely to another provider and fixed the issues that I had, still no real resolution from SquareSpace, so if it get's closed saying I resolved it by contacting the customer service team, it didn't, it got resolved by getting the hell out of dodge and using a different provider.

Other than some commentary from the author, I can't see anything actually from google implying they were going to just abandon the domains, equally if they did ICANN do have procedures in place for dealing with that situation, my DNS records would of stayed in-tack and I would of been able to transfer them to another provider, and had zero downtime. Instead, square space changed my DNS records, wouldn't accept payment, took sites offline, and are now holding the domains hostage instead of allowing them to transfer out. So which is better, been forced to initiate a transfer, or getting your site taken offline and held hostage? Google response time on support in trying to help me break free of squarespace was sub 5 minutes (and in that time they had my workspace subscription transferred back to Google and paid for!), squarespace time since last response it currently at 63 hours, or 88 hours since I first told them a site was down. The squarespace status page also says that "squarespace help" is fully operational, when it's not, Livechat is dead (Like no one is ever available, and the queue status button is broken), the queue status doesn't login, and if your a google domains customer, you can't even login (although support say I "shouldn't worry" about not been able to login for support. So well done for trying to polish the turd that is squarespace by making Google sound like the lessor evil, but I suspect you have always been a squarespace customer and don't realise the hell that google domains customers are going through.

There seems to be lots of people that love squarespace, but I don't understand it. Live chat never works X.com can't help, and have replied once in 36 hoiurs It's been over 48 hours since they last replied to a ticket. I had a site down, and I have ended up having to fix it by moving my DNS over to Cloudflare, and I just need 2 simple things from them, yet I can't work out how to get any response out of sparespace. So does anyone know what the magic trick is?