wsanders

This transition is a complete disaster. I was never notified that it happened. My website went away, my MX records point to some dodgy domain called "mailgun.org", and I have no way to manage my DNS records. I would recommend transferring to a registrar that actually has some kind of customer service like Godaddy.

- Someone was supposed to send me notification when this happened. My DNS A record got deleted and MX record got changed to some mysterious domain "mailgun.org". - I get a $12 charge identified only as SQSP* that appears to be fraudulent because it has no identifying info. - The customer contact number you give the credit card bank is a recorded message and hangs up - So, I initiate a fraud chargeback with my credit card - EVENTUALLY I find your impossible to navigate web site and realize that the handoff to Squarespace happened and the charge was my domain renewal. - I call the credit card company and reverse the chargeback - Hopefully my domain won't get deregistered. I'll be pissed if that happens, but since there's no way to contact a human at Squarespace (hell, I can't even change my email address on your "My Account" page), I assume y'all just don't care. - You'd probably have a more reasonable chargeback rate if you actually identified your transactions on credit board bills and had some kind of minimal customer support.