ShawnN

Thank you! And to you.

Thanks Derrick. That seemed to finally do the trick. I deleted all the records including all the CNAME and other DNS records and re-attached the domain to the site. Seems to be working now! The advice has been much appreciated.

Thanks for the input, Derrick, I have given that a shot. It seems to not resolve the issue. After flushing my DNS cache and trying I still route to the coming soon page. I tried adding the SquareSpace DNS defaults and I get an error message when doing that. I added them manually and now have all 4 "A" records that are part of the presets. It seems like no matter what I do to the DNS and the SS settings, it will route to SS but never to another site and only to the coming soon page.

Thanks for your reply. As I mentioned in my post, it is connected. I have tried to disconnect and reconnect it. This works when I use other domains I own, but for this domain, there is no effect. I can't connect it to a different site (I've done that with other domains). No matter if it's connected or disconnected or connected to another site, it still shows the same "coming soon" page.

I’m dealing with a challenging issue related to domain routing on my Squarespace site, and I’m hoping to get some advice or see if anyone has encountered something similar. The Issue: My custom domain, thegatheringchurch.ca, is connected to my Squarespace site, but when I access the site via this domain, I only see a “Site Under Construction” message. However, the site works perfectly when accessed through the default Squarespace URL (e.g., yourname.squarespace.com) or with other connected domains. This started after trying to move the domain ownership to another squarespace account. This action failed, and the account wasn't moved. Troubleshooting Steps Taken: Domain Management: The domain “thegatheringchurch.ca” is registered and managed through Squarespace, so both the hosting and DNS management are handled within the same platform. DNS Settings: I’ve verified that the DNS settings are correct, with the appropriate A records and CNAME pointing to Squarespace’s servers. Site Setup: The site is set to “Public,” and the homepage is properly set up in the main navigation. Disconnect and Reconnect: I’ve tried disconnecting and reconnecting the domain “thegatheringchurch.ca” multiple times, but the issue persists. Alternate Domains: I tested other domains with the site, and they work without any issues, which suggests the problem is isolated to “thegatheringchurch.ca.” You can see the site at "https://www.meaningfulway.ca/" Possible Cause: Given the steps I’ve taken and the behavior observed, it seems there might be an internal routing issue with the domain “thegatheringchurch.ca” on Squarespace’s end. The domain appears to be correctly set up, but it doesn’t seem to route properly within Squarespace. Request for Help: I’m reaching out to see if anyone has experienced a similar issue or has any further troubleshooting steps I could try. At this point, I’m trying to determine if there’s anything more I can do on my end, or if this is an issue that Squarespace support needs to resolve. Thank you in advance for your help!