mmcgill

I disagree completely. It is helpful for the multitude of us that are going through the same thing. The basics are thus… Google and Squarespace did a deal and those of us who had domains with Google are having functionality issues (Google had my domain and email my site was built using Squarespace). And for some reason no one in the company is available to help— Like paid folks that are trained to offer support, which used to be standard, are no where to be found. I’m grateful regular folks are trying to help, but that misses the point. I guess paying people to do this work is not a priority. It’s like Squarespace is proud that they don’t have a phone number. Makes no sense to me. Not sure of what esthetic that accomplishes when many customers are having issues. To me, it looks like a company that is preparing to close for good. Kind of like when you pay someone to do a job and they don’t show up and then they don’t answer the phone. They’ve taken my money and ran. My email using my domain no longer works. Hasn’t worked since 8/3/24. Missed business and opportunities. I got messages when this all started saying I needed to migrate things over to Squarespace, I followed the instructions given. And now it doesn’t work. I can email from that domain email but cannot receive emails. I emailed squarespace, because no one could chat or speak by phone, and still haven’t heard a word. Social Media ad buys don’t bring customers in if they’re covered in comments just like mine asking for help and not getting it! Bad look. At the very least, whomever is in charge of customer support should be boxing their stuff up in preparation for that long walk to the unemployment line.