I'm experiencing an issue with my domain's DNS settings that has caused our company website to be down for 48 hours. Our domain is hosted by Squarespace, but our website is built and hosted on Wix.
rockrobotic.com
Here's a brief overview of the problem:
Current Setup:
Domain is managed through Squarespace.
Website is hosted on Wix.
Issue:
I've correctly added the necessary A records in Squarespace DNS settings to point to Wix's IP address.
However, when I checked the DNS records using DNS Checker, I found an additional hidden A record with the IP address 198.49.23.144.
This hidden A record is set as an @ record and is not visible or editable in the Squarespace DNS settings.
Impact:
The hidden A record is conflicting with the correct A record for Wix, causing our website to be inaccessible.
Our website has been down for 48 hours, significantly affecting our business operations.
Steps Taken:
Verified DNS settings in Squarespace - the hidden A record is not listed.
Attempted to override the hidden A record by re-adding the correct A record for Wix.
Checked DNS propagation status using DNS Checker, confirming the presence of the hidden A record.
Request for Help:
I need assistance in removing or overriding the hidden A record that is not visible in the Squarespace DNS settings.
Any guidance on resolving this issue quickly would be greatly appreciated, as the downtime is severely impacting our business.
