StanAlt

Yes: 

I have tried chat, support tickets, email, and now even trying on Twitter - no reply at all. I have been trying since last week.

Thank you so much for helping me! It's sad they need to rely on other users to support their business yet can take money just fine 😉 

5 hours ago, Ziggy said:

Can you provide some specific details? What is your custom domain name? What is your Squarespace domain name (appears in the navigation when editing the website)? Does your custom domain appear in the domains panel in the settings on your website? Can you share a screenshot of this?

Yes, Do you work for Squarespace? I have not heard from anyone in support for multiple days. 

I have paid for hosting with Squarespace for the domain name www.altshullers.com which was recently transferred from Google.

I have already submitted three help tickets and just asking for help so I do not have to share all my information publicly, but if this is the only way, it seems I have no choice. My site is not working at all, and I am seeing an SSL warning. 

Here is the address: https://account.squarespace.com/domains/managed/altshullers.com/website

Config: https://tunny-gerbil-jaex.squarespace.com/config/

Hi, I am having this same issue.

I paid for the website hosting, the domain resides with you (after a google migration) and the website still does not show up, even though it says published. I have submitted help tickets with the chat and still waiting on anything from the team. There is also some sort of SSL issue - not sure if this is connected. 

Can someone please help ?

Thanks

Stan