Paccia

I don't have that link on my Blog page settings, this is what i've got (I have a paid commerce account)

Hello everyone,

Do you have suggestions for an easy to use and implement testimonials extension/plug-in that is not connected to products/services sold?  At the moment, on my website I am providing my services for free. I am a new entrant and building my reputation until I have enough under my belt. However, the clients I provide my service to do send me their testimonials and feedback which I would LOVE to incorporate on my website. Is there a way of doing this? What do you suggest?

Did you try contacting support by email? Have you had any success with that?

it has been 5 days since I reached out by email and still no response. 

20 hours ago, wilderbydesign said:

same issues here (except with a GoDaddy site). I don't know what is going on with Squarespace but I never used to have so much trouble.

I think you will need to disconnect and try again to connect manually (go into the Namecheap DNS settings and manually enter what Squarespace tells you to input (A records, Cname, etc).

I tried to disconnect completely, and reconnect again, but still same issue.

I also tried to connect to a different domain, also no use.

What is completely unreasonable for me is the terribly slow response time from support, as a paid client, I do expect to have access to support that does not affect my business. 

Hello everyone,

I created my site on squarespace and initially I connected it to my .net domain, which was completely fine and updated within hours. I managed to find the .com of the same domain name, so I removed the previous connection to the .net and added a new DNS record connection to the .com -- it has been days and nothing happened, everytime I refresh to check status it says no records found. 

My website has been down and I don't have email, I have clients waiting for their deliveries and Squarespace support takes ages to reply, even though I am a paid client. 

When I ran a test on the zone file, I realized that squarespace hasn't created a zonefile for this domain. I emailed support, but I simply cannot wait 2 days for a reply and lag behind on my deliveries.

What am I doing wrong? Can someone helo?

More info:

1) Domain registered on Namecheap.com

2) The DNS settings I have on namecheap.com are: 

• connect1.squarespacedns.com

• connect2.squarespacedns.com

I tried to remove the connection completely, and do it again, still same problem.