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Posts posted by Adaptation

  1. I created a Custom checkout form and the specific information for the the fields filled out aren't viewable when I try to export as a .csv file. I can see the filled out fields in the order summaries but I can't see how to export this data customers have inputed. 

    I go to Download CSV >> choose Date: All Time Orders and under Product >> Specific Product, and do not see any of the fields to choose when I type it in.

    I did All Products too and not able to see the specific field data from the orders. 



  2. On 7/31/2023 at 1:33 AM, paul2009 said:

    Yes.  As I mentioned above, you must filter by the specific product at the start of the export process. 

    1. Select All products to download orders for all products.
    2. Select Specific Product and search for a product to download orders that include specific products.
    3. Check Include product form data to include custom product form submissions in the .csv.
    4. Click Download to export.

    I'm still stuck on the same issue as OP. The "Export" button is greyed out and I cannot move forward to export. I tried typing in different fields under "Specific Product" too but nothing comes up. Help please!

    Screenshot 2024-02-14 at 10.23.21 AM.png

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