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EVANHAMLYN

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Everything posted by EVANHAMLYN

  1. Hello SS Community I trust that you are well. Can you kindly assist me with my query: https://chiton-iguana-bsxc.squarespace.com/config/pages/622eef200ab78218bb7ffdb6 password: TempPassword123 My projects page won't show the text of the names of the projects in the top banner: https://www.legsbrands.com/client-work - it is rather a grey blank square. There should be the names of the projects and a cursor hover effect should show the project fallback image in a rectangle format. I TURNED TO SS SUPPORT AND THEY FOUND THE ERROR IS TO DO WITH CODE INJECTION: SEE THE LINK TO THE VIDEO OF DISPLAYING THE PAGE SECTION WORKING IN SAFE MODE. THE SOLUTION IS TO SLIM DOWN WHICH SPECIFIC CODE/SCRIPT IS PREVENTING MY PORTFOLIO HIGHLIGHTS BLOCK TO SHOW THE TEXT. Email response from SS Support: "Thank you for providing us with screenshots, so that we have more insight on how to assist you today. Beautiful site by the way! After taking a look at your site, it appears that custom code or scripts is affecting the way the portfolio page displays. After doing some testing on my end, I found that the issue was resolved when I disabled scripts on the preview version of your site. Here is a screen recording to demonstrate the following steps: https://share.squarespace.com/o0uO6lP7 You can learn how to disable scripts on your end here: https://support.squarespace.com/hc/articles/205815908#toc-disable-scripts-in-preview Because the issue was resolved by disabling scripts, the problem is likely caused by custom code you’ve added to your site. Troubleshooting code falls outside our scope of support, so we can’t pinpoint the exact code responsible for the issue. I’d recommend reviewing any custom scripts you’ve added to code blocks or code injection and try removing them one at a time to determine which one is causing an issue. " I am not too sure as how to go about this. Could it be from a 3rd party app such as Square Kicker that is causing the issue? Please may someone assist me with this bug. Thank you!
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