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PixelSoda

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  1. Like
    PixelSoda reacted to andreawk in Email Not Forwarded to New Address   
    I finally reached support via chat--and it was a long, long wait for an agent--and she fixed it. All set now. 
  2. Like
    PixelSoda got a reaction from Anlij in Domain Not Claimed   
    Hello all! The "Domain not claimed" error means that the domain is pointing to Squarespace, but hasn't been added to the Domains panel of a Squarespace site. There are a couple of things to double-check:
    Make sure the domain is added to the Domains panel of the site. This is essentially how the site "claims" the domain. If you're moving a domain between Squarespace sites, check that you followed the steps in this guide: Moving a domain to another Squarespace site If your third-party domain supports Nameserver Connect and DNS Connect, make sure that you know which one you're using when adding the domain, and that the domain's settings are changed accordingly: Nameserver Connect vs DNS Connect For Nameserver Connect, this means that your domain is using Squarespace nameservers. If you added the domain using this method, you should see the option to edit your DNS records through Squarespace. You should also see the Squarespace Defaults preset in the DNS settings. For DNS Connect, you won't see the option to edit the domain's DNS records through Squarespace. You might see "View DNS Settings" if there are missing or incorrect DNS records. If you just connected the domain and all of the settings are correct, give the connection a bit more time : ) As much as the internet is a speedy place, when you edit a domain's DNS settings the changes typically don't update immediately.  
    Hopefully some of this helps!
  3. Like
    PixelSoda reacted to paul2009 in Moving an external domain between websites   
    If the DNS records are correct for the old site then you can usually move a domain from one Squarespace site to another. The process is to disconnect the domain from the old site (in the website's Domains panel) and then reconnect it (manually!) in the new website's Domains panel. If any of the records are not correct or a new verification record is required, you will need access to the domain host to make changes.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  4. Like
    PixelSoda got a reaction from OzanTurkkan in Issue with email forwarding after Google Domain migration   
    Hello - This might be similar to the issue with editing DNS records that's been going around. Try logging out of your account and then back in, or using a different browser like Firefox - these steps seem to be helping with the DNS issue, at least.
    Otherwise, Squarespace support can help troubleshoot in more detail: https://support.squarespace.com/hc/en-us/requests/new
  5. Like
    PixelSoda got a reaction from Collaborada in Google search console error: alternate page with proper canonical tag error   
    For some more context - Squarespace automatically hides the URL slug of your homepage so visitors see a clean URL. Technically the page's URL is philnunez.com/home, but the canonical tag tells search engines that the philnunez.com version of the page's URL should be indexed, instead. This avoids duplicate search results, which would negatively impact your site's SEO.
    Google Search Console wasn't built with Squarespace's Content Management System in mind, so it will often produce some false errors that you don't need to worry about. There are a few others listed in Squarespace's guide - Understanding Google SEO emails and console errors
  6. Like
    PixelSoda got a reaction from paul2009 in DNS Did not Update, website down for days   
    Hey all, with domains that support both Nameserver Connect and DNS Connect, make sure to pay attention to how your domain is linked to your site. If you choose one method but follow the steps for the other, your domain won't connect to your site.
     
    Nameserver Connect
    How to tell: You see the option to EDIT DNS settings through Squarespace How to connect: Use Squarespace nameservers and edit your domain's DNS settings through Squarespace. Make sure that the "Squarespace defaults" section is included in the DNS settings.  
    DNS Connect
    How to tell: You see the option to VIEW DNS settings through Squarespace How to connect: Use your domain provider's nameservers. Add Squarespace's DNS records (seen on your site) to your domain's settings through your domain provider.  
    There's a goofy visual example I like using for this:
    Imagine nameservers as a map and DNS records as the directions on that map. Now, picture you're going on a road trip with a friend.
    Linking a domain to Squarespace is like telling your friend which map to bring along. If you give them the wrong map, they won't see any of the directions you wrote, and you'll likely get lost.
    When you link a domain using Nameserver Connect, browsers are told to get directions (DNS records) from Squarespace's "map" (nameservers). With DNS Connect, browsers are guided to your domain provider's "map" for directions.
    Make sure that you're providing the promised map (i.e. using the right nameservers based on how your domain is linked).
  7. Like
    PixelSoda got a reaction from JasminM in How do I Link an image in my gallery directly to the physical product page in my shop to add to cart   
    Hi Jasmin! The link editor only suggests the main page URLs, but each individual product does have a unique URL, too. If you add the product URL to an image as a link, visitors will go straight to the product page instead of leading to the store's landing page.
    There are a few ways to find the product URL:
    In the product's settings In the web address bar after expanding the site preview version of the product page In the web address bar when viewing the product on the live version of your site For Squarespace, store pages are a type of "collection" page and products are "collection items", so this part of their guide on adding links is most relevant: Link to a collection item
  8. Love
  9. Love
    PixelSoda reacted to chauanphu in Custom record not saved (DNS ERROR)   
    Thank you my friend ! Logging out and signing back in solved the problem. Gosh ! It has taken a whole month.
  10. Like
    PixelSoda got a reaction from KatyRose in Transferring Domain from Wix to Squarespace (Business Email Question)   
    If you're transferring the domain, just make sure that the DNS records are transferred, as well. If the MX records for Google Workspace are removed after the transfer is complete, you'll need to add them again for the business email to work.
    Even if the DNS records transfer with the domain, there may be a little downtime while the DNS settings update to use Squarespace's nameservers but it should be minimal.
    Also, the client will need to manage their Google Workspace account through Google (or their current reseller), too - the Google Workspace panel of Squarespace sites can only be used to sign up for a new account.
  11. Like
    PixelSoda got a reaction from chauanphu in Custom record not saved (DNS ERROR)   
    Hi there! Try logging out of your account and then back in, or using a different browser like Firefox. I've heard of others having good luck with these solutions.
    Otherwise, Squarespace support can help troubleshoot the issue in more detail: https://support.squarespace.com/hc/en-us/requests/new
  12. Like
    PixelSoda reacted to paul2009 in How to set up email forwarding for email addresses that use our squarespace domain?   
    It sounds like you've logged on to your website, not your domain 🙂. Domains & Email is an option on websites whereas Email is an option on domains.
    Did you follow steps 1 and 2, starting by going to the Domains Dashboard? 
  13. Thanks
    PixelSoda got a reaction from paul2009 in Form Block: Email going to spam when replying to form submission email   
    Hi all! This issue is worth reporting to Squarespace, but it is also related to how the email recipients' email provider recognizes and filters spam. Essentially, it's likely caused by the content of the email and the way it's structured, rather than a need to verify the sender email address.
    Squarespace might be able to address this by mindfully reformatting form submission emails, but for now the best solution is to either remove the original form submission content from the reply email, or create a new email. See @paul2009's comment above for more detailed tips - they're all great!
  14. Like
    PixelSoda reacted to paul2009 in Form Block: Email going to spam when replying to form submission email   
    I don't speak for Squarespace but the best advice I can offer, based on my own experience, is to always start with a new blank email, and then copy the relevant content from the form submission email into it. Don't reply directly to the received email.
    When you copy the content from the received email, take care to:
    avoid including the first line ("Sent via form submission from [site name]") avoid including the last line ("Does this submission look like spam? Report it here."). change the subject to something relevant If you find that your emails are still being quarantined as spam then you may want to check that your domain has been correctly set up for SPF, DKIM, and DMARC. This will become increasingly more important in the coming months and years.
    Here's an extract from Google's current requirements:
    Email authentication requirements for sending to Gmail accounts
    Google performs checks on messages sent to Gmail accounts to verify messages are authenticated. To help ensure these messages are delivered as expected, set up email authentication for your domain. We recommend you always set up SPF and DKIM to protect your organization’s email, and to meet the authentication requirements described in Email sender guidelines. If you use an email service provider: Verify that your provider's authentication methods meet the requirements in Email sender guidelines. If you regularly forward email: Follow our Best practices for forwarding email to Gmail to help ensure messages are delivered as expected.
    Does this help? Please give feedback by clicking an icon below  ⬇️
  15. Like
    PixelSoda got a reaction from KhanhLy174 in Can a make a completely different website using the same domain but with an extension?   
    Ah yes, manually building a site header does mean some features wouldn't be built-in, like the drop-down menus and the way the header changes on mobile devices.
    It sounds like creating a second website and pointing composites.taniq.com to it would be the most straightforward solution. This wouldn't require any custom code and visitors would see two different URLs for each site.
    Deciding which option is best can be a little tricky in this case since it has to do with how much time or cost you want to put towards a solution. Personally, if you don't mind having a second website hosting subscription, I'd opt for building a second website since I think it would be easier to manage in the long run. These are the pros and cons that stand out to me:
    Build a second site for composites.tariq.com
    Pros - No custom code required, able to have pages and navigation that are independent of the first site, visitors will see composites.tariq.com in the web address bar
    Cons - Requires a second website hosting subscription

    Use custom code to display a different site header on some pages of your site
    Pros - No need to purchase a second website hosting subscription
    Cons - Requires custom code (not something Squarespace support will help with), visitors will see tariq.com in the web address bar (even if they use the URL composites.tariq.com to get there)
  16. Like
    PixelSoda got a reaction from KhanhLy174 in Can a make a completely different website using the same domain but with an extension?   
    The steps for creating and pointing a subdomain may be a little different depending on who hosts your domain. Do you have a Squarespace domain or a third-party domain host, like GoDaddy?
    You could connect both the subdomain composites.taniq.com and taniq.com to the same site, but only the primary domain (taniq.com) would show in the web address bar. With Squarespace, when multiple domains (including subdomains) are connected to a site, they all redirect to a single, primary domain. 
    Another option is to set up a forward that makes composites.taniq.com send traffic to a specific page of your site, but visitors would still see the primary domain in the web address bar.
    As an example, if you set up a forward for composites.taniq.com that led to taniq.com/composites, anytime a visitor enters "composites.taniq.com" into their web address bar, they'll see the "Composites" page of your site, but the URL will also update to taniq.com/composites.
    Ultimately, I think these would be your best options:
    Create a second website for composites.taniq.com
    This would require a second website subscription, which may not be ideal.
    Add a forward for composites.taniq.com to taniq.com/composites
    This option lets you keep a single site, but will either require some custom code to change the site header or you can hide the site header and use a regular page section to manually build a new header. With this option, visitors will still see taniq.com in the web address bar.
    Here's some information on hiding a site header, in case you'd like to experiment: 
    Building a site header - hide the header
  17. Like
    PixelSoda got a reaction from lara_e in Emails from Squarespace Form ending up in Promotions tab   
    Oh yah, starting a fresh email definitely couldn't hurt!
    I'm honestly not sure if this would help, but I'm curious if adding their email address to the Email Campaigns panel might help. Setting up sender details would generate an SPF and DKIM record for Squarespace, but I don't know if they would apply to form submission replies. I suppose it couldn't hurt if you felt like giving it a whirl.
    Here are some guides in case anyone else comes across this thread and wants to give it a try:
    Setting up sender details
    Merging SPF records (if you already have an SPF record)
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    PixelSoda reacted to the_alchemist in Linking a domain to Heroku   
    Thank you very much! That solved it entirely: Setting CNAME 'Host' = 'WWW'.
  19. Like
    PixelSoda got a reaction from the_alchemist in Linking a domain to Heroku   
    Squarespace automatically adds your root domain to the end of the Host value when creating DNS records. In the Custom Records section, try using the following Host values:
    Host: @
    Type: A
    Data: [redacted]
    Host: @
    Type: AAAA
    Data: [redacted]
    Host: www
    Type: CNAME
    Data: [redacted]
    It's also important to note that if you're adding a forward rule for the "www" subdomain, you won't be able to add the "www" CNAME record in the Custom Records section because they will conflict with each other. Essentially, you can't forward/point a subdomain to two different URLs.
    Based on the information in Heroku's guide, I don't think you need the forwarding rule:
    https://devcenter.heroku.com/articles/custom-domains
  20. Like
    PixelSoda got a reaction from tuanphan in Image size on Avenue template home page   
    It looks like the page in your screenshot is an index page. If that's the case, you can customize how images are displayed in the "Index styles" section of the Site Styles panel (Make sure you have that page open when you go to Site Styles). This link should take you straight there:
    Site Styles panel
    The Avenue template guide has a lot of great tips, too:
    Avenue template - style the index 
  21. Like
    PixelSoda got a reaction from Moongrl in Image size on Avenue template home page   
    It looks like the page in your screenshot is an index page. If that's the case, you can customize how images are displayed in the "Index styles" section of the Site Styles panel (Make sure you have that page open when you go to Site Styles). This link should take you straight there:
    Site Styles panel
    The Avenue template guide has a lot of great tips, too:
    Avenue template - style the index 
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