KurtChicago

RPReplay_Final1707676427.mp4

Yes, it's inconsistent. If you visit the site often it will stop working all together. is there something related to cookies or cache files causing this?

I have two videos on my site, home page and about us. Neither will play on Mobile anymore. They have not played on my new iPhone 15 in a couple weeks. They attempt to load and eventually say, video not available, please try another on a black screen. I've never seen this before. They played on my wife's phone up until yesterday and now same issue. I have cleared all browsing history on all devices and cache. It seems random on which phones they work on. Again, these videos have been on my site for a year with zero issues until last week. I turned off autoplay and still have the same issue. It's a fairly bad look for your website to have blank content and I'm frustrated by the lack of support with SS customer service. Something is clearly broken on my site.

I have 7.1 and all of a sudden the video on my home page will not play on mobile, it plays fine on Desktop. I've had this video on my site for the past. year and experienced zero issues. I was on the chat with Squarespace support who could not resolve the issue. I feel like some aspect of my site is broken. Any suggestions chicagoskycam.com

Similar issue although I am able to adjust images on mobile to look good but it's the in between, Tablet and iPad look awful or smaller desktop displays, everything looks horrible. What is the fix for this? It seems Squarespace autoscaling is causing the problem and I just want certain images to stay the same aspect ratio,

Hello, Another post regarding Squarespace, and the inability to adjust image auto scaling. My website looks great on desktop and mobile, probably because we have the option to check both, however, on a tablet it's an abomination of the desktop version with images scaling all over the place. How do I adjust my website to for tablets to look like mobile or stop the insane autoscaling? Thanks.

Same problem but it's really only happening on the ipad and tablet since Squarespace only has a desktop, and mobile version to check how the website looks. How do I stop the autoscaling on the ipad