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ijpooledc

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  1. This is driving me crazy. We just redesigned our website but in the process broke a bunch of PDF links. I am trying to see a list of the PDFs that have been uploaded to the site but for the life of me can't. I see references to a link editor that as far as I can tell can't be accessed except by editing an actual page. It's shocking to me that PDFs aren't treated as "assets" in Squarespace so they can be located and managed the same as image files. Why can't we access the "/s/" folder without jumping through hoops? Why is this so %^&* hard? Help!
  2. Update: After a second frustrating chat with Squarespace support this afternoon I went ahead and deleted all of the footer code in the code injection section. I think that helped. Loading our home page in private, non-cached browser pages took under 2 seconds. That said, I am disappointed that no one on Squarespace's help desk could tell me what https://assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js is. (It still loads after deleting the code injection; it just loads in milliseconds instead of seconds.) I felt a bit of "blaming the victim" in my last chat with the help desk that annoyed me as well as referrals to unhelpful generic help pages. I should have gone ahead and followed your advice @tuanphan from the start. I hope this is indeed the last chapter of the drama.
  3. Actually, we don't seem to be fully out of the woods yet. I just tried the page again and this time https://assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js took 5.4 seconds to load.
  4. @tuanphan The site is democracycollaborative.org. Note that I tried again today to replicate the problem and it did not recur today. The .js script loaded in something like 250 milliseconds on a Chrome incognito page with the "disable cache" option checked on the network inspect tab.
  5. I have been having the exact same problem as @billzilla with assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js. Depending on the day or time, it hangs our nonprofit organization site (democracycollaborative.org) for as long as a minute. I'm attaching a screenshot of the Chrome developer panel I used yesterday to track what was loading on the site and how long it loads. Of course, when people on Squarespace's help desk load the site, it works fine. But a staff member at another location from where I work had the same experience I did yesterday. The only code injection on our site is what appears to be default footer code. I assume deleting that code would affect some important site function. I would appreciate some specific guidance on what this code does and how to either make it not hang the site or delete it altogether. @tuanphan please weigh in.
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