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  1. Like
    missericaeng reacted to smithandedit in Home page video not working/playing   
    Still not working here. Headers show fallback image in headers instead of the video.
    29 Sep 2023 Update - spoke with customer support who confirmed that they are aware of the issue (video headers not playing on Chrome/Chromium browsers) for Pacific template. They are investigating but cannot give a timeline for the fix so hope others will join me in keeping the attention on this until it gets resolved.
  2. Like
    missericaeng reacted to smithandedit in Home page video not working/playing   
    Same issue here as of 28 September, 2023.
    Video header plays on mobile but not desktop browsers.
    Please kindly look into this as it is still not resolved.
  3. Like
    missericaeng reacted to BoganBingo in Home page video not working/playing   
    Having the same issue - been waiting a couple of days for support to come back to me. It's strange because I have two sites. The 7.1 it works perfectly well on chrome with video banner - the 7.0 is not working. The other issue is that instead on popping up with the fall back image it just shows a black background to all my widgets. Any ideas on how to fix this yet? Has anyone heard anything from Squarespace on expected fix time
  4. Like
    missericaeng reacted to jdeeiz in Home page video not working/playing   
    I spoke to customer support today. They ran some tests (I use 7.1) and replied with the following: 
    "I wanted to give you an update at the present moment. I can confirm this is related to an issue with background videos on our end with the latest version of Chrome (116). Our Engineering team is aware of this issue, and they’re currently working toward a fix.
    We’re unable to offer a timeline for resolution, but I can assure you that we’re working to have this resolved as soon as possible. "
  5. Like
    missericaeng reacted to ckcfilms in Home page video not working/playing   
    Out of nowhere, the video that was on the home/landing page is no longer working/playing. It is displaying the "fallback" still image. Nothing was changed, it just stopped working and I only noticed it when I went to the website. I pay for Vimeo so that is not the issue. The video URL is correct. Any reasons this may be happening?
  6. Like
    missericaeng reacted to TimeCode in Home page video not working/playing   
    I am also seeing this issue when using Chrome. @Sarah_SQSP can you bump this post and/or provide any insight?
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