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Everything posted by J2023

  1. @CassAggett - thanks for your input on this. The site is currently hosted by Winhost - this is not one of the web-hosting services for which the Squarespace help pages gives a provider-specific guide. I'm reluctant to name the organisation or the current domain name/website, or the corresponding Squarespace site, for that matter (it's a community organisation without professional IT support, meaning that it would be really challenging if we were targeted). I have had some further correspondence with the Winhost support team, who remark that we are relying on the Winhost DNS management system, with our DNS pointing to square space for web hosting and to an external mail provider for email services. I can't see how to manage DNS settings for our Squarespace site. Can Squarespace deal with DNS management? Do they provide support?
  2. Hi, I'm part of community organization that has a domain registered with and managed through squarespace, but the hosting is done with another provider (one that doesn't have tailored instructions). We would like to simplify the website process, with the hosting also done by Squarespace. I have the following questions: 1. What steps do we need to follow to transfer the hosting from another provider to Squarespace? On the current hosting provider's side, we can edit the following fields "IP Address" and "TTL", as well as deleting the record. Then there are options for "CNAME" (for which we can edit the TTL or delete), and "MX" (again, we can edit the TTL or delete). I have looked at what appears to be the relevant support page but this suggests things like getting an "Authorization Code" - I can't see how we can do this. 2. We are on the "Personal" squarespace subscription plan. Will the website hosting push us up to the next pricing plan, or do we need to pay extra for this? From what I can see, that's included - right? For reference, I have asked the hosting provider's support team for some guidance, but their advice is (understandably) tailored to support customers transferring from another provider. I would be grateful if anyone can provide some directions about this.
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