ArchangelSteel

Thank you so much! I did go into that setting and add the text I needed to add. However, when I test it from another account, as if I was a customer checking out, I can't see the store policies I added. Must I complete payment in order to see the store policies that were added?

Hello! I also need to add text to my checkout page. Something to the effect of "By ordering, you agree that you are 18-years or older." How can I edit my check out page to add text? Thank you for any help you can provide.

In the interest of other people being helped by our correspondence: Thank you! Yes, I already did that, because when I realized we may have lost a lot of sales over this issue, I was pretty desperate to get a bandage on problem quickly, so I edited the "Contact" form to ask folks to check their spam/junk folders if they don't hear back from us. I really appreciate you taking the time to try to troubleshoot this with me. 🙂 I'm guessing that if instead of just hitting the "Reply" on a contact form generated email to my gmail, I copy their email address over to a new email I generate myself, it might also prevent my answer from getting hung up in their junk/spam folders. Crossed fingers! Losing an over $5,000 sale really stings.

Hi, Creedon! Thank you! I responded. 🙂

Hi! I just realized this is happening to our email replies to customers who've used the contact form on our Squarespace site. I figured it out because we lost an over $5,300 sale when a customer who placed the order and then reached out to ask a question, got suspicious when he wasn't hearing back from me. I use a Gmail email account and he does as well. I had replied to him a couple of times, but my answers had gone to his junk mail, so he thought I was non-responsive and possibly a fraudulent site. Likewise, I was beginning to get suspicious that the purchase was fraudulent, because the customer wasn't responding to my replies to him. He ended up canceling the sale, so I'm pretty upset over the loss. Now I wonder how many of my replies to people over the past have gone into those customers' junk mail folders and how many sales losses have resulted from that perceived lack of response. This doesn't happen all the time, obviously, because I do communicate back and forth with many customers who've initiated the conversation via our contact form. Can you please help? I want to do whatever I can to understand how to fix this issue, whether it be in my Squarespace site settings or in my gmail account. Thank you for any assistance you can provide. www.archangelsteel.com is my site.