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SanniSGNZ

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    SanniSGNZ reacted to Spark_Plugin in Customer service: how do you start off on the right foot?   
    I have found using a live chat is a great way to connect with your customers. There are so many things I have learned just by chatting with my customers. Most of them are very nice and tend to give you useful information if you ask them😊
    The tool I use for live chat is Helpcrunch.
  2. Like
    SanniSGNZ reacted to christyprice in Customer service: how do you start off on the right foot?   
    I'm a big fan of using a CRM tool. I just moved from Dubsado to HoneyBook and it's been amazing. Most things are automated on my end, which saves me time. And the client sees a cohesive branded experience and isn't waiting on me for certain steps.
    Just one example, after they pay their deposit they are automatically prompted to answer a questionnaire and set up a strategy call.
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