Jump to content


  • Posts

  • Joined

  • Last visited

BlackIris's Achievements

Level 1

Level 1 (1/20)



  1. Hello, Im really struggling to find a solution for this. The page on my website where I have my HoneyBook contact form embedded always glitches for several sections before fully loading. The glitch is especially apparent on mobile. The background image resizes several times before becoming still. https://www.blackirisphotos.com/book How do I prevent this glitch? FYI Here is what Squarespace Support had to say about it: AGENT (Audrey H.): I can see the behavior you're referring to on our end as well. See here: https://share.squarespace.com/mXuDvPYn Please allow me a few minutes to look into this for you, Zahra. USER: thanks so much USER: I've already reached out to Honeybook and they said the problem lies in the web host provider AGENT (Audrey H.): After doing some testing on my end, I found that the issue was resolved when I disabled scripts on the preview version of your site. You can see this here: https://share.squarespace.com/9ZuKLRgL You can learn how to disable scripts on your end here: https://support.squarespace.com/hc/articles/205815908#toc-disable-scripts-in-preview AGENT (Audrey H.): Because the issue was resolved by disabling scripts, the problem is being caused by custom code you’ve added to your site. Troubleshooting code falls outside our scope of support, so we can’t pinpoint the exact code responsible for the issue. I’d recommend reviewing any custom scripts you’ve added to code blocks or code injection and try removing them one at a time to determine which one is causing an issue. While we can’t help out with this further, I’d recommend consulting the Squarespace Forum community for guidance: https://forum.squarespace.com
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.