Jaay2Live

I have been trying to figure this out for months. While I have customers trying to order for pick up, it does not show the address to them when I send the " Ready For Pick Up" email. I get the generic information that is set for the email. Now I tried numerous times to follow the steps from the previous people who have asked the same questions. Nothing has been resolved to my issue. I need a little more in-depth details or a video to show me step by step how to make the changes to their Ready to Pick Up emails. I would love a quick response time to my question. I have customers waiting to get the correct information in their emails.