WolakS

Issue Resolved: I had to reset the Nameservers with the new Domain Registrar and then remove the connection from Squarespace and reconnect - this then gave me a new 'verify' code cname record that I had to update in my host dns. After that everything synced across.

Hi, My client had someone build them a Squarespace website and was trying to get email setup. They then wanted to transfer their domain to Hover and use Fastmail. The 'connect domain' is not transferring. When I log into their Google Workspace - Google shows their domain is waiting for verification. I can't find a way to stop that and cancel their Google workspace account. Any help would be appreciated. She submitted an email through the chat for help - pattyspicturesofyou.squarespace.com. Thanks, Susan

Hi, yes, understood. However, she did hear back from support and for whatever reason - the first level support person couldn't delete them either and had to escalate. We can close this ticket. Clearly there's something else going on here. Appreciate the response.

I have a client that has a Squarespace site, uses Google Workspace and has their domain throug Squarespace too (now). In their DNS - I see a section for all "Google workspace" MX records. In the "Custom" section - I see several DNS records from "mailhostbox.com". She doesn't know who that is or why those are even there. It appears that I can 'edit' but no delete those records. When trying to add DKIM from Google Workspace - I can't do that either because of the other records that I need to delete. Can someone help us? I sent a support ticket through her account, but we haven't heard back yet. Under the custom records - there are the following CNAME -> client (for her CRM), Google verification, imap, smtp, webmail (all to mailhostbox.com) and she has 3 MX records going to that same mailhostbox.com and one SPF for mailhostbox.com. Please advise. Otherwise, I've told her I'll transfer her domain and email out of the Squarespace/Google universe.

Do you know if I can apply any of its templated page layouts to my site?

Just played with the new "squarespace blueprint" template builder. If I already have a website, is it possible for me to build a new version of my site with this new website builder tool and migrate my Domain to it? Is that the best approach or am I able to access it by updating current page templates? Thanks!

Ok - that's a great work around. I appreciate it!

I can't seem to figure out if there's a way to add a "Name" Field to the promotional pop-up. This way I can use that field to customize their emails that go out to them. Without it - I will not know their real names.

Hi, My main email address I use to login to my Squarespace account is not the business email I would like to use to receive my notifications from the Scheduling app. Is there a way to separate my email address so I can use my business one for the Scheduling emails? Thanks!