jccc

So I emailed customer care in January and here was their response. Looks like it's still not resolved yet! "Sorry to hear you've been running into trouble with connecting your account to your site. I checked out your screenshot & I can definitely see what you mean alright. We’re currently investigating an issue with the connecting Tumblr to a Squarespace site — thanks for reporting this to us. Our Engineering teams are prioritizing a fix for this as we speak. There are many variables that we test against before we release a fix, so we can’t provide an exact timeframe for a resolution. We can’t always follow up personally when a fix is released due to the volume of reports we receive for this issue."

aw good call on trying incognito mode. still having the same issues where it won't connect. i'll hit up customer care! thanks, paul

So I'm running into this issue right now. After the authorization pop-up process, the window stays blank with a squarespace logo on the bottom. After looking at the source code for the window, it actually looks like there's a connection error: "{"error":"Could not find the requested ExternalAuthenticationRequest with name: <lots of jumbled letters and numbers>","notFound":true}" I don't think this was an issue a year ago. hopefully someone saves us!!