sarahc

Having the same issue. Spoke to squarespace said that they were aware and trying to fix. However seems like they don't really care as this issue has been going on for years it seems. Thinking of jumping ship but wish I didnt have to rebuild my site on another platform. But I see so many sites that full quality video plays instantly on. This really shouldn't be a problem for such a leading site building service.

Seriously wish that squarespace would fix this! Cant believe there have been this issue for so many years and it hasn't been fixed. Spoke to customer support about it and they said "there will always be a delay upon a loading a video. Its still loading at the start and thats why its fuzzy. Try making your video less than 5mb." 5mb??!?! Any self respecting content creator will never run a video that small full page. It would be far too compressed and pixelly. How come other platforms can manage it then?? I see so many sites with video background cover pages that load INSTANTLY. I want to know why squarespace cant make this work for us!