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sjtryon

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  1. That is absolutely horrible. When their own documentation doesn't make it clear that it is version-specific, that is pretty clear evidence that the Squarespace mentality is all about their newer 7.1 customers and their long-standing, pre-7.1 customers are of no concern. Very sorry that you had your time wasted in that way.
  2. And as the world recently witnessed, they have plenty of money to spend on a Super Bowl commercial to lure in new subscribers, but they clearly can't be bothered to provide sufficient support for their pre-7.1 subscribers. Really lame, Squarespace. Really lame...
  3. Amen, brother! You just went down the same rabbit hole that I did. My rant is here. This arrangement is one of the most pathetic situations I've ever seen from a software developer in my 30+ years in the business. There is absolutely no excuse for this situation. Steven
  4. We're just going to have to disagree on this. Your reply seems to make clear that you are someone who is deep into building sites. I am not. So while my complaint may seem silly and trivial to you, it is not to me. My Squarespace subscription is no different than anyone else's. My expectation is that I am afforded the same quality product, along with any of its improvements. But that did not happen. Squarespace is moving along and improving their platform and no longer making any of those new functions available within the only product version that was available to me when I became a customer. I can't think of a subscription service that doesn't include the platform's ongoing upgrades and improvements. That is largely the advantage of a software subscription rather than a software purchase. And you can certainly argue that all the new features and functions are fully available to me - to which I completely agree. But having to go to ground zero and rebuild my site all over again to obtain those platform improvements is crazy. I didn't just subscribe to Squarespace 7.0; I subscribed to Squarespace. When was the last time you had to reformat your hard drive and reinstall all your software and data just so that you could install a new version of Windows (or whatever you are using)?
  5. Having received the notifications about the 7.1 upgrade, I finally decided to see what the process of upgrading was all about. After reading about it and pouring through the help center, I'm absolutely appalled. Final answer: SquareSpace offers no options for upgrading other than completely recreating our sites. Not believing such a thing could possibly be true, I kept searching the help forums. The first alternative I found involved using SquareSpace's competitor, WordPress, as a temporary holding spot to move my photography blog into version 7.1. "I'm sorry, sir, but to upgrade to the new version of gMail, you'll need to first create an AOL.com account, then forward all your archived messages to AOL, then upgrade gMail, and finally email everything now in AOL back to gMail. The process will only take you countless hours/days of your life, quite possibly change how every email looks, and destroy your will to live. But hey, it's all free!" The next option I uncovered was to use a third-party, paid plugin. So apparently we're expected to believe that the programmers over at SquareWebsites ("Not affiliated with or endorsed by Squarespace") have figured out how to migrate from 7.0 to 7.1, but the SquareSpace team can't build a beautiful new platform that is directly accessible from their previous platform. The last option I read about is that we simply pay a third-party consultant to do all the work. Sorry, but I don't even want to consider what that might cost. How can it possibly be true that SquareSpace upgraded its own product and then provided no reasonable method for existing customers to move to their new version? Are you mad at all of your existing customers? Is our subscription money insufficient? I swear I've never said anything bad about SquareSpace and have only recommended it to others, and for seven years running have always paid my subscription on time! Apologies for being so blunt, but have you people lost your minds? Certainly, this must be a bad dream and your upgrade process/tool-thingy will be along soon and is just delayed for some reason, right? C'mon, please tell me that's what is happening. Please?
  6. Site URL: http://WalkaboutChronicles.com When attempting to use the "Connect" button to tie SquareSpace and Printful together in the "Custom Merch" area, I keep receiving the message, "An error occurred. Try again." The same error is presented regardless of the state of the visibility switch or the name I associate with the store. I don't know how to get past this and the knowledgebase offers no clues. Suggestions? Thank you!
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