Orla

All done now .... I think we're good. Thanks again for you help.

Hi again, I disabled the Express Checkout and redid a simple Custom checkout form. If you could have a quick look and tell me if I need to do anything else, I'd so appreciate it. Thanks again.

Hi again Paul. The same guy got back to me again and took a screen shot of what he sees on the Express checkout. I've tried looking for the Express Checkout to take out the things that are in red, but can't find anything. Please help? Or should I just go and make a Checkout form again .... a basic one this time? Argh.

Fantastic. You've been so helpful. I'm going to have to change that shipping info, however. But I don't like that US address up there under Delivery Methods, it seems to me that that would be confusing to a buyer? Do you know why it's there? Does it have to be there? Anyway, with regard to delivery, the next thing: APIs. Some of the paintings are large, framed and behind glass, so they'll be sent in a custom-made crate by specialist delivery, and not the Irish postal system. So this means I will need to enter another delivery provider for them, but as I'll be doing that for each product, that's okay. The thing is, I need this to tally on the Google Merc Centre, so I'm going to need APIs tonce I have an idea of the weight each package will be. Wooden crates can be heavy ... And other, smaller works on paper, including prints, will be sent in strong envelopes backed with cardboard, through the Irish postal system, as I can just pop down to the post office in the village and send them off from there. All deliveries to Ireland will be free of charge, and parcels/envelopes that weigh up to 250g will have free shipping to everywhere in the world, I'll pay that (I'm charging a fair whack for unframed works, I think). For the time being, I'm just going to set up the delivery for each item, and also enter the list of countries, I have to do that both on SS and on the Google Merch Centre anyway. But it's the APIs I am concerned about. Anyway, I'll probably be in touch again after the weekend, and I just want to say thanks again for your help.

Again, many thanks for your help.

Hi again, Paul. So I followed those links and I know I removed the Custom form, and I think I removed another one as well. Would you mind having a look and telling me what you see? Would I be correct in assuming that as the Express Checkout is enabled, I could just leave it there? And that would be okay? As long as there isn't another silly and annoying remnant of a form there that's obstructing matters. One thing I would like to be able to tell potential buyers is that some artworks will be delivered in a crate by specialist courier, while others will be delivered as small packages by An Post, the Irish postal service, but I suppose I could just provide that information with each individual product.

Thank you so much for taking the time to go through all this for me, I really appreciate it. I'm going to check through everything slowly and carefully again, and possibly get back to you. But I only really want the first form you sent me, with an additional tickbox and the sentence 'I agree with the purchase and delivery terms and conditions, with a link to those conditions (which also need some changes, but that's another saga). So would I be correct in assuming that the other two forms need to be removed?

Thank you for getting back to me on this. Why would it do that? I only need people to enter those details once. I would like to know more details, but if you can give them to me in a non-tech manner, and possibly suggest things to do at my end to fix the issues, I'd be so grateful. This picture you shared is what I needed but haven't seen because it shows me something different at my end. I'm wondering if I accidentally saved more than one version of the checkout ...

Site URL: https://sphere-perch-tsl5.squarespace.com/config/pages Hello again everyone, I really AM asking about APIs in this one. I have artworks of different sizes and weights, and will soon be also selling prints of artworks. I plan on shipping smaller and lighter artworks through An Post (the Irish postal system), and using a specialist art shipping company that will take care of the packaging as well to take larger framed or more fragile artworks with and without glass, so two different companies for this purpose. Obviously I need help in figuring this out so that this too can be integrated in Google Merchant Center .... Please help? Thanks in advance.

Site URL: https://sphere-perch-tsl5.squarespace.com/config/pages Hi everyone, I'm specifically asking for advice from other artists on here, if any of you can share your insights. I already have original paintings up on the website to sell, but now I want to sell high-quality prints of artworks as well. Ideally I want to have a second checkout button for this, with "Buy a print of the Artwork", which would lead the buyer to a page where they can choose from 3 different print sizes, with the price of each size print alongside it, and then be brought to the checkout to pay, and I get the email to pack it up along with the necessary documentation and ship it out through An Post (Irish postal system) as the prints won't be framed. (I'll be getting a local print shop to do these particular prints, of larger artworks, as he's got the camera and printing equipment and software to make suitable prints.) How would I go about doing this? If you could suggest steps for this, that would be great. Thanks in advance.

Hi everyone, I just had a guy tell me on a social media site that he tried to buy a painting through this website, but that it just didn't work - it's very annoying because I've gone back to it several times to try and get it to work, and still had no luck. Now I'm wondering just how many sales I've lost because of this issue. The website: www.orlaclancycontemporaryart.com. I've done the Google Merchant thing, I think I'm signed up there as much as I need to be, and I am wondering about the following: 1. On the Squarespace site, when asked where I would ship products, I initially selected all over the world. On the Google Merchant Center, I still have to enter the delivery information (and will be posting a separate question about this as it concerns APIs). But could this be an issue when it comes to checking out? I did a test purchase using a different website and it went through fine. 2. Is there anything missing? The system is indicating the checkout is activated, so it SHOULD be working. Why isn't it working!? What do I need to do to GET it working? Do I need to tick or add something on Google Merchant Centre or something?Or is there something on SquareSpace that I'm missing? I should add I have no clue about SSL .... in case it's something so obvious to you guys, it wouldn't be obvious to me .... There is one thing I would like to add to my checkout, as per a suggestion by another artist: I would like to add a little box in there that they'd tick, and beside it would be the sentence "I have read and agree with the Terms & Conditions of Sale and Delivery". Please help. Thanks in advance. Orla

I saw Sumup offered as a payment option here on SquareSpace, but it seems to have disappeared, does anyone know anything about this? PayPal is ridiculously expensive in Ireland, the only other option is Stripe. Does anyone know anything? Where and how I can add Sumup? Thanks in advance. Orla

Hi, apologies for not replying sooner, I have just spent some time checking and I think I can answer some of your questions. I am NOT an experienced website designer, I don't know the technical names, so please bear with me. I created the website nearly 2 years ago and have since been adding to it and making small changes. My conversion rate? You mean how many sales have I made through the website? None. Zero. It's frustrating because I'm not sure what I'm doing wrong - but then art is difficult to sell at the best of times, and right now the global economy is nuts. I'm really glad you mentioned Delivery Methods steps - do you mean the Fulfillment section? I don't know if this information is being collected automatically in the Delivery Methods section. And I don't know how to fix that. I did do a test sale a few months ago using a different email address and it all looked okay. The only thing it didn't provide was a shipping rate for the artwork in question, which was so small that it wouldn't weigh much anyway. In the email for this test it said that the shipping cost would be provided over the next few days, at that time I didn't have the information entered into the Google Merchant Centre. Which leads me to my other question: other artists I know use the Irish postal system An Post for deliveries outside of Ireland, but I am concerned that potention buyers won't be familiar with this company and therefore suspicious of it, which is why I am thinking it might be wise to add DHL or similar as an option, but I can't see how to do this - and I'd need to add it to the Google Merchant Centre as well, I think. For some of the very large artworks, I would need to use a dedicated art courier and delivery times could be very different again. However, I've just seen some of the new things there like EasyShip, so I'm going to investigate that, it might be a solution for me. One more thing I am working on right now is creating Print on Demand art prints of some of these artworks, and I intend to have a button under the Buy This Artwork button that says something like Buy A Print of this Artwork, and then use Printful or similar. I also want to create e-books and possibly POD versions of those as well. Sorry for the long text, but I do appreciate your help. I'll have a look at the other suggestions you made as well, to see if I can do anything with them. And while I have you, which is better: using MailChimp for sending newsletters, or the Squarespace set-up? I have a feeling the MailChimp works out better in terms of price .... Other suggestions are also welcome. Thank you so much for your feedback. Have a great week, may your karma be stellar! Orla

Hi, I've had this website up and running and add paintings to sell as often as I can, which is not as often as I'd like. However, I am wondering about a couple of things which might be putting potential buyers off, but don't know how to check them, so am hoping that some of you lovely people might take a look .... 1. I thought I had created a Customs form, as I intend to sell to countries outside of the EU (I'm in Ireland). Can ye check what's there? And if you have any insights as to what needs to be included on the Customs form, please share - I know I need the buyer's name and address, my own name and address, a declaration of what's in the package, the sale price of what's in the package, but I am not sure if I need to include anything else. At the moment I am VAT-exempt in Ireland, and also have my Artist's Exemption from paying tax on their sales of artwork, it's an Irish thing. So do you see a Customs Form? 2. I am also looking into adding another Shipping company, and I'm a bit confused about how I can do this. I can use the Irish postal system (An Post) but only up to 20 kg and only for a limited size. Obviously for really large artworks I'll be using a dedicated art shipping company, but am thinking of offering an option to use DHL or another company as well. (I have also realised (just now, as I write) that I don't have insurance cover for shipping more than a certain size .... arse.) 3. If you notice anything else that can be tweaked, please let me know. The website in question is www.orlaclancycontemporaryart.com, and thank you for all your help.

Hi everyone. To date I've asked for help twice already and all the info I've received has been REALLY helpful. So thanks to all who contributed. It is GREATLY appreciated. Now, my new thing: I want to create a slide show of about 25 images which I want to start showing as soon as the visitor hits the page, and use it as a promotion for the landing page, which is the page with the Statement and Bio information. Basically I want to offer one of those images (or ones like them) as a free gift to new buyers from the website. I want to be able to change the images I use every month or so. My question is: how do I go about creating this? Normally I'd use PowerPoint to create a slideshow, but I don't think that would work here. I know I can upload PowerPoint to YouTube and I was planning on doing that anyway, but I don't think I can have the YouTube video on the SquareSpace page (not so familiar with how YouTube works anyway, truth be told). I've seen something like this on pages made with other platforms, so I would imagine it's a doddle to do once you know how. Thanks in advance, lovely people. Orla

Thank you for this. I should have mentioned that I am using MailChimp for the user data, I decided to add it since I posted my query up, having done some research. If I was to the SquareSpace data storage, I would have had to pay extra for it, but could get a free version from MailChimp. Since posting this I have improved the Privacy Policy, Terms of Sale and Returns and Refunds, and just put all that stuff on one page and provided a link to it from the information on the artworks. If you could take another quick look for me, that would be great. *Pretty please*

1) Do I need to add anything else to the actual GDPR text? I do have terms and conditions of sale already in the checkout section, and I also had them as information with the actual artwork information. 2) Should I put this on every page of the website, and if so, how? Too many banners would look messy - I'm planning on a newsletter pop-up thing later - but could I simply have a link at the bottom for GDPR and Terms & Conditions, so that visitors can just go and read these and we'll all be in the clear? I'm in Ireland and the EU so I HAVE to do the GDPR thing. Thanks in advance, everyone.

I went in there and made a couple of changes, I wonder, would you mind having another quick look and telling me what you think? I got rid of the email prompt and the express checkout option. Your feedback is very helpful and appreciated. 🤩

This feedback is HUGELY helpful, thank you so much. I will remove the redundant bits. It's the first time I've ever tried to put together anything remotely resembling an e-commerce website, so any tips at all are really welcome.

Yep, Hi, just need someone who knows how to get in there to tell me if my checkout is actually enabled or not. I don't see my own URL in the checkout test line (when I went looking through the E-Commerce tab) but then I read that if you're using your own domain, it isn't necessary - my domain is www.orlaclancycontemporaryart.com. If one of the tech people could check this, it would be great. Thanks in advance.

Thanks again - I actually didn't use this, I went into the section design and adjusted it there. But thank you for your help anyway ....

Erm, Ziggy, I have spotted something. The code you send me above seems to be working fine on the web page Available Works with the different images with information on it. However, when I click on one of the works to look at it more closely, it appears to be cropped. This seems to be the case for all of the except the artwork entitled All Time, Everywhere, Anyone - this was the one I was working on when I entered that code. This is making me think that if I entered that code in the same way with the individual images, they wouldn't be cropped when I click on them to open them - but I thought I'd better run this past you before attempting it. What do you think, so I have a go? Again, am very appreciative of your help with this.

I think it worked. Yes, the images are slightly smaller, but they are fully visible. Thank you for your help.

Thank you, Ziggy! Should I put this above or below the image when I upload it?

Site URL: https://sphere-perch-tsl5.squarespace.com/available-works I want to display my artworks but in their full sizes, the system is not allowing me to do this. This is why I have investigated the Custom CCS option. So far I have deleted the image for one that doesn't show all of the artwork, and attempted to insert a new image file uploaded from my computer, but it keeps telling me 'Syntax error on line 1' and the https:// is highlighted in purple. I didn't enter any code above or below this. I don't know if that matters. But if it does I want to know how I can fix it so I can have all of my images showing properly. At the moment most of them are cropped - not good. I should add that I'm a complete ignoramus when it comes to coding, so you're going to have to explain it to me like I'm a toddler. (Sorry!) Thanks in advance for the help. Orla