pangelina

Hello, We recent switched to Acuity and initially everything seemed very streamline and easy to use. Once already too deep in there's definitely things lacking that are standard in most booking systems. Hoping someone can give me insight, maybe I'm doing something wrong. - Booking Confirmation: My clients are not getting a Text notification when we book an appointment, which makes them feel like they don't have one. I do have the 24hr hour Reminder set up, but clients like to see something once they book. I saw the email option, but is there really not a text option? - Booking multiple services - Clients like to book multiple services. The work around seems to be use the Add-On feature. This is incredibly frustrating since that would mean we would have to re-enter every service twice in the system. Plus it gives the booking box a convoluted look. In addition, there are services that I don't do vs. the person I share the scheduling with. For example, we added Brazilian as an add-on since they often combine it with other services. Because it is an Add-On without the capability to have restrictions, someone can book me for a Facial and choose Brazilian Add-On. I don't do Brazilians. Having to contact the client to say no, after they booked on a system that said it is available is frustrating for the both of us. I put a lot of time into setting this up and am already regretting the switch. How can these basic functions not be apart of the system?