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MJB1923

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  1. Since I posted that, the product search returned BUT it does not include any products that were added to the shop from September 18 onward. However, it does work properly under the Products and Services > Products section, but not in the Website > Pages > Shop section (where I need it for product management purposes) So apparently the database is not updating for search it seems. See attach images. Products are in the store, but they will not appear in search on that page (where I need to have them in order to re-order items etc., since Squarespace inexplicably places new products at the bottom of the list). I sent another ticket, but crickets. We add a large number of products, so this issue compounds daily.
  2. Update: in somewhat of a shocking response from Squarespace, while acknowledging that this is a bug now affecting all 7.1 commerce sites, they also said product search may never return, or certainly not in the short term?!?! So they broke something critical yesterday and have no immediate plans to fix it... In all seriousness, Squarespace should be avoided for any commerce where you may have hundreds (or thousands) of products in your shop. Anyone ever move to a different platform for their shop? Looking for alternatives as Squarespace is no longer viable for our shop. Any experiences with transitioning off of Squarespace would be welcome. Thank you.
  3. Anyone having issues with product search not working at all? Managing hundreds of products is cumbersome on SS so I rely on the Search functionality at Website>Pages>Shop>AllCategories>SearchItems to find products, or to move new products from the bottom to the top (silly that they put your new stuff at the bottom). Today, the Search was not working for new products just added. Within an hour, it wasn't working at all. SS support is zero help, saying it was a cache issue. It is not. I have validated this by trying it on three different browsers (one of which was never used for Squarespace), on my mobile phone browser (also never previously used for Squarespace) and even when accessing through two different internet providers. It is the same in all cases, search does not work. Is anyone else experiencing this and if yes, any thoughts on a solution? Or maybe you can alert support as well 🙂 Hoping to get this resolved, as it clearly is not a cache issue. Interestingly, they said it used to be a bug and they fixed it. I think when they fixed the bug, they actually created the bug for users like me who never had an issue before today. Wondering if any others have the problem? Thanks. P.S. there are numerous products that start with Park, so normally the results would be full (in the attached example screenshot)
  4. Okay. I see now what you are saying now. So I would create separate stores for Men's and Women's wear. That has me wondering if that would work with my POD supplier, because I publish my products from POD directly into the one store right now. Then I assign the categories (which is where it gets sticky). If I add a second "store" then not sure if that will mess up my accounting with the POD and so on. Even in that scenario, where would the unisex clothing live...published into the Men's store or the Women's store? It has to be published to a store from the POD platform (and then it would have to somehow be shared to the other store). I'm starting to think I have to throw in the towel and just make the top level category nav in the store as: Men | Women | Unisex. Customers would then have to browse for shirts in both Women/Men and then unisex to find the complete offering for them. Definitely not ideal from a shopper experience perspective, but I guess it's better than nothing. Still one store (easier to manage with POD product uploads), but forcing people to go to two places to see all the shirts available to them. With the Men's Shirts and Women's Shirts subcategory option I could assign a unisex shirt to appear in both categories. The challenge would be with Unisex Hoodies & Sweatshirts. I would have to create categories under W and M as Women's Unisex Hoodies & Sweatshirts and then Men's Unisex Hoodies & Sweatshirts (and then assign each hoodie and sweatshirt to both). But the store page nav links are going to get too long and wonky. Even if I removed Unisex, Women's Hoodies & Sweatshirts is still pretty long. Or...could I create a category Hoodies & Sweatshirts (put that under Women), and then Sweatshirts & Hoodies (put that under Men), and then assign sweatshirts and hoodies to both of those. I wonder if the system would accept that (similar, but not identical)? Otherwise, three categories of Men, Women and Unisex would solve for inability to put a sub-category under two, but create yet another issue of the inability to see the whole offering on one page. I do appreciate all of the assistance, so thank you! I think the rudimentary comment is really hitting the nail on the head. So I have to work with what I have at this point.
  5. I don't think I was clear enough 🙂 I know that I can do that...*but* the question is, if one item is a men's shirt and one item is a women's shirt and they're both under the category "Shirts," then the nesting will just pull all the Shirts and show both men's and women's shirts in the nested "Shirts" defeating the purpose. How do I differentiate the "shirts" under Men's (so it's only men's shirts) from the "shirts" under Women's when it's the same category name? That's my problem. Do I have to name them Men's > Men's Shirts etc.? Redundant, but at least it will be specific. What you showed is what I would like, but I can't understand how the Shirts subcategory would be accurate to each gender. It would even help if Squarespace would allow me to create a Unisex Shirts category (which it does), but then allow that Unisex Category to appear under BOTH Men and Women. I don't think it does, which is where Squarespace falls down vs true ecomm platforms like Shopify. Instead I suppose I will have to create three primary categories: Men, Women and Unisex (which isn't great since most items, but not all, are unisex). It's a sad case of having to try to adapt your store to the Squarespace limitations vs Squarespace being nimble and adaptable to the needs of an online clothing store that serves multiple genders.
  6. I have a clothing shop with products for Men, Women and Unisex. Since Squarespace is a nightmare trying to organize basic products and dropdown nav, I have decided to restructure with separate store pages for Men, Women and other categories. But, how do I handle products that I need to appear in both "stores"? For example, I have Women's Shirts, Men's Shirts and Unisex Shirts. I want the Men page to show men's shirts and the unisex shirts, and the Women page to show women's shirts and the same unisex shirts. How do I handle the Unisex shirts? Do I have to create duplicate listings of these, one for each store page? There and hundreds and soon thousands. I can't figure out how I can draw from one product entry and have it appear in each of the two stores. If it's possible, how do you do it? If it's not, I guess I have to create hundreds of duplicate products, which is insane. Thank you for any assistance or insights.
  7. I know this is an old post, but I am struggling with something that you cover here. Wondering how to actually do it. Right now I have one store page and Women and Men categories. I want to go deeper (Tops, Bottoms, Swimwear etc. as nested/sub categories. But in your example above, if Womens, Mens and Jeans are all categories in Squarespace, how can I have Mens > Jeans only show the mens jeans; and Womens > Jeans only show the womens? If the Jeans category is for all jeans, both men and women...then this doesn't work. I cannot figure out how to get basic organization of products for nav 😞 Do I have to name the categories Mens Jeans e.g. so the nav would be Mens > Mens Jeans? It feels wonky and restrictive trying to organize products in Squarespace. Am I missing something? Thank you. I am at a loss.
  8. I have an online clothing shop. I am looking for best practices to organize products using categories and tags. Website is 1923MainStreet.com Right now I have Women's and Men's categories. But I would like to go to a second level to have e.g. Shirts (and others) under each. But some shirts are men's only, some are women only and some are unisex. So under Women's > Shirts I would want it to show you only women's and unisex. Under Men's > Shirts it would show you only men's and unisex. So I can't simply tag each of these three kinds of shirts with "shirt" because there would be no way to sub-segment them under men's and women's or both (for the unisex items). Is there some elegant way to do this that I am missing? I also want to have Collections (like Flower and Garden) that I can show in a summary block. I'm guessing tags would be best for those items (which can span men's and women's). I am confused and stuck on how to have Women's Shirts showing only the women's and unisex and Mens' Shirts showing only the men's and unisex. Unisex would appear under both. Is there a way to do this? I'm finding organizing products to be a real challenge in Squarespace. Thank you for any expertise you may be able to share (even if the answer is that it's not possible in Squarespace).
  9. ...and I see the duplicate icon. When I click on that, it simply duplicates the exact content on that same page. That is not what I want to do. Seems odd that I cannot automatically have the same email sign-up form on multiple pages without have to rebuild each one from scratch every time.
  10. An update on this issue: it took nearly four weeks, but between Printful and Squarespace communicating to find the problem and then Printful was working with AWS, they did finally find the API issue and fixed it Amazon fixed it (it was on their end -- nothing to do with Amazon.com, but with the AWS servers that are used by Printful I believe). My site is now working as normal and can sync properly with no dreaded Error. It was good to have an actual product identified as causing the issue so that it could be fixed and all parties worked together to get it done. So I appreciated that all three platforms got involved to find the bug. It has only been a few days, but so far so good.
  11. This has happened twice to me so far. The first time it resolved when Squarespace fixed their Instagram sync issue (they had in September). Coincidence? But before that fix, they also told me to unsync and resync, just as you did. That created a huge unforeseen issue... The problem is that if you use Printful, disconnecting your Printful store from Squarespace effectively deletes your entire store on Printful. (I told Squarespace afterwards never to tell anyone to do that). Printful strongly advises against doing this as well for the very reason that it deletes all your synced products. So I spent literally the next three days rebuilding 2.7K product variants one by one to reconnect my Printful inventory to Squarespace. Not fun at all to say the least. Printful confirmed there is no other (or automated) way to do it. So If you disconnect/unsync your Printful store in Squarespace, you are basically opening a new store after that, syncing products one by one. I have no appetite to rebuild my shop every month as I have hundreds of products and thousands of variants. So I am hoping that between them they can actually find and fix the problem. Apparently they are now talking (SS and Printful) and most recently I heard that the issue is linked to an AWS API. I was encouraged they at least found the cause, but my store has been unsynced for nearly two weeks now (no orders can come through), so basically after the first four weeks when my store worked with Squarespace/Printful, it is now dead. I am looking at other ecomm platforms that might be more functionally stable but would prefer not to have to switch and rebuild. If this is not done after one month, however, I will have no choice but to move my site to another platform as Printful noted this is only happening with the SS integration.
  12. Is anyone else having an ongoing sync issue with Printful/Squarespace 7.1? I launched a new site in September (last month) and a few weeks after launch, on October 17, I started experiencing data sync issues (unable to sync) and my shop has basically been shut down for a week now as a result. Orders cannot come in from Squarespace and I cannot push product out of Printful (to Squarespace). Printful logs show a Squarespace client side server time out issue, but I am at the end of my wits trying to find out if Squarespace is doing anything to actually try to resolve this. I have reached out to them a lot...never getting an answer other than we're looking into it. Not very comforting because it has been a week now that I've been basically unable to run a commerce business on Squarespace Commerce. I wondered if this is chronic with Printful/Squarespace or if mine is an isolated incident. Super frustrating and literally costing me. If it has happened to you, how did you resolve it?
  13. I will give that a try -- thank you!
  14. Wondering if/how this code would work on my site? I have images in the header of all pages, so the white logo works as intended. However on the individual blog post pages, I cannot do that. So I had to give the pages a light color background so that the white logo will appear. I don't love this. I would prefer the blog pages were white background like the rest of the site. So is there a way to code so that each individual blog post would have a dark header area only (and then I can leave the rest of the page white)? Thank you! Site is https://www.grandonelounge.com
  15. Looks like my issue may be that Squarespace robots.txt is blocking the indexing of blog posts. How ridiculous. Anyone know if I can edit the robots.txt? If not, I'll have to leave SS. A major pain since I just moved two sites here, but not allowing blogging to be indexed is obviously a major flaw.
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