I have been added as a Collaborator by the very non-tech-savvy owner of a Festival website, which he previously set up with the help of his daughter, who is no longer available to help. This is the first time I've used Squarespace, so although I'm a technophile, it's a bit like the blind leading the blind. (It took me a while to convince him that he could add me as a Collaborator, and not have to share his own login and password, but he did eventually manage to follow the instructions of the Squarespace help page that I sent him to do that.)
My permissions are such that I am able to add new Pages, and can access Orders, Inventory and Customers in Commerce, including the ability to add new Products, but on the main Commerce menu page, it says "You do not have access to this section", which is a bit weird, as I certainly do have access to the above sections (and possibly others that I haven't explored) within Commerce.
More specifically, I would like to modify the email message that customers receive when they order tickets, but I'm getting a very unfriendly 403 Access Denied error, complete with the html source for the error page, rather than an actual error page, when I even try to look at any of the Customer Notifications (see screenshot).
Having looked at the permissions for Collaborators, it would seem that I must have Admin permission to be able to do what I can already do, so why would I be getting this error? Could it be a bug?
Or if it's possible that I have a bunch of other permissions, but not Admin permission, what permission is actually required to modify the email messages, so that I can ask him to grant it?
Thanks