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ARTime's Achievements

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Level 1 (1/20)



  1. Hello SS community. This January I enabled follow up emails under Squarespace Scheduling. They seemed to have been sending up until recently, where customers have been emailing me saying they didn't receive the promised follow-up email containing a booking link. I go under their profile and view the notification/emails sent, and from my end the emails are sending, but on their end they're not receiving. (See screenshot -> all emails sent from us, last email in the screenshot not sent) Squarespace support said it might be that these customers are marking our Scheduling emails as spam. However our customers know that they're expecting our emails with important follow-up info & links, so I highly doubt they're marking our emails as spam. Is there a way to fix this? Or is there an alternative way to set up follow-up emails for customers who booked a class?
  2. Hello! Is it possible for our art studio business that offers one-time and ongoing classes to have all of these features? 1) a way to charge people monthly at the full price for an ongoing class subscription (Because our ongoing class subscription is allotted for 4 classes every 4 weeks, the full price is split in 4 payments, but we would like an upfront full price payment instead- havent figured this out yet) 2) allow a set class schedule for the customers (so they can automatically be signed up for that time & day of week slot every week & month until they reschedule/cancel? // haven't figured this out yet) 3) ongoing monthly payment subscription (we currently have this enabled under Scheduling -> Subscriptions - as mentioned in feature 1) 4) allow signup/login for customers for rescheduling/canceling etc. (I realize this happens for Subscriptions only through the Acuity app after purchase - would like it to be on the site instead - similar to how one-time classes provide a way to register after payment - or if there is a way for customers to sign up prior to paying or registering for a class?) We currently use Scheduling for our classes, but haven't found a way to configure all of these features. I've contacted the SquareSpace support team but they said they said they don't have a way to create a product with everything I described. Do you have any suggestions or recommendations about these 4 features? Doesn't have to be within Scheduling, could be an external integration or another way within SquareSpace. Thank you!
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