Without saying too much, I'm a new website developer who is building a website for my American Legion post.
I chose Squarespace because the blocks system seems like the easiest way to make a professional looking layout without knowing much about HTML or other web technologies. I started with Wix, but the amount of customization was too much for someone like me just creating their first website. And mostly I've been impressed with what I've been able to build in a short time.
That being said, Squarespace the company has NOT impressed me. The problem? Upsells.
"Hey, check out this cool email marketing you can do! Want to continue, pay us money."
"Hey, look at these sweet custom blocks? Want to use them? Pay us money"
"Hey, look at all this neat membership portal stuff? Want to use past a trial? Upgrade your plan"
None of these upsells are specified when you first pick your plan. And even when they WERE stated, all premium features for all plans show up in your dashboard, whether they are part of your plan or not. Basically nagging you to use them by upgrading your plan.
No I don't want to start using a feature, build a strategy around it, and then find out later I have to pay to continue using it. What I want is a company that is upfront and transparent with their pricing. If it's not part of my plan, I don't want to see it.
Squarespace, I understand that these tactics might get a few people to upgrade to higher tiers. Want to email me a promotion to upgrade every so often? That's ok. You guy have to make money too. But don't tempt me in the dashboard showing me features I can't have because I'm not on the higher tiers. That's just shady BS.
