I have the same issue and none of the help pages listed above shows how to fix common problems on specific pages. I asked for help directly on 4 different occasions and no one at squarespace can provide any guidance. This is extremely frustrating. I've had my website live for over 5 months- and still- no indexing and no knowledge on how to fix it. I will eventually have to cancel my service altogether. What good is a website if no one can see it?