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Everything posted by SatsumaStreet

  1. It's crazy to me that we don't even have the option to respond to reviews! When I'm shopping on a new site I always look at reviews and if there are negative ones, a polite response from the seller is reassuring to me that the issue was dealt with. I sell digital goods and sometimes customers are just not tech savvy and leave a negative review rather than reaching out when they have a problem. I don't want to have to turn off all reviews because I do think having reviews visible helps build trust with customers. I'm assuming that even if I hide an individual review, that 1 star rating will be reflected in the displayed average?
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