Chat started on 13 Apr 2022, 08:09 PM (GMT+0)
(08:09:00)
*** Greg Owens joined the chat ***
(08:09:00)
Greg Owens
I'm a new Circle member working on several websites for a customer. The customer has several websites that are moving over to SquareSpace over time. These are going to be large sites and the 2 week free trial is not going to be enough to touch even a small portion of what content that exist.
QUESTIONS:
Do I request the extension beyond the standard 14 day trial or does the owner? The owner is Natalie (Last Name Redacted for privacy) and has a squarespace account. I m an administrator on her existing accounts.
What's the best way to take advantage of extending the 14 day trial to push it out "up to six months" What are the pros and cons. I have 4 more websites to build on Square Space for this customer. I am happy to provide the current domain names if you need this. All of them are moving to SquareSpace as soon as I can get them built.
QUESTION 2:
Do I or the customer pick a theme/layout, then contact you for the extension of time before having to pay for it since these coming websites I am recreating are massive in size.
Thank you for your reply a head of time.
Greg Owens
New Member as of April 2022.
(08:09:04)
Customer Support
Thank you for contacting Squarespace. A member of the Customer Support team will be with you as soon as possible.
(08:09:07)
Customer Support
After your chat, we’ll send a brief survey via email. Your feedback helps us to improve our customer service.
(08:09:11)
Customer Support
Thank you for your patience, and we'll get started with your chat as quickly as we can.
(08:10:02)
Customer Support
All of our Advisors are currently helping other customers. While you wait, reply with the URL of the site you have questions about.
(08:14:02)
Customer Support
We apologize for the delay. We're still helping other customers, but an Advisor will chat with you as soon as they're available. If you'd prefer not to wait, you can send us an email here: http://sqsp.link/zhkbFc
(08:15:12)
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