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1957Goldtop

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  1. Yeah, the "first level" support person I was dealing with said the same thing... I told them to take pride in what they do and fix the problem and stop trying to pass the buck... that's when they finally escalated it to engineering.
  2. There is something wrong with their implementation... it's tracking e-commerce purchases but it's not registering the transaction revenue:
  3. Wondering if you ever figured this out? I had SS escalate this but who knows... they claim it's a Google problem when clearly it's a problem with their implementation.
  4. Site URL: https://s72businessportraits.com I added my G4 tracking ID into "External API Keys". I have it configured for both UA and G4 so they both collect at the same time. G4 is collecting data and it's logging purchases but it's not registering the value of those purchases. It recognizes the product being purchased, etc it's just not registering the revenue. UA is seeing the same purchases but correctly registering the revenue (as it always has). Why is G4 not properly recognizing revenue? I attached a couple reports showing this. I've contacted SS support who then say its a Google issue and Google says it's a SS issue since they have no insight into their implementation. I agree with Google on this since they can't control if SS has implemented things properly.
  5. I've been using OneSaas and it's working perfectly... they were great and had great support... they even added support for Xero's Tracking Codes on Invoice line items for me when it wasn't a feature. I'm very mad that they were bought by Intuit and will be discontinuing their Xero support. Does Greenback do all the same things as OneSaas? Does it sync transaction by transaction (like OneSaas) or is it a daily lumping of all the transactions (like Squarespace's old in house Xero integration)? Thanks!
  6. No! I just discovered this today when I went in to Xero to do my reconciling. Saw that I had no new transactions and then went over to Squarespace to see they no longer have the option. But they do let you know there is now a paid way to get the same thing done... with Open Saas. I am beyond livid. It's absolutely absurd they would just take the functionality away. They claimed to me that an email was sent out but I never received it.
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