Site URL: https://viciousdesignsau.squarespace.com
Site URL: https://www.viciousdesigns.com.au
Hi!
I've been trying unsuccessfully for weeks to connect my third party domain (above) hosted on Australian Websites to my Squarespace (www.viciousdesignsau.squarespace.com). I've searched through all the manuals and troubleshooting for adding/editing DNS records in various configurations, how-to guides for .au & .com.au domains, tried adding TXT records, but after the 72 hours (each time a new edit was tested), it always comes up saying the connection has failed. The A records all appear fine, it's just the CNAME records.
I also submitted a ticket through customer care almost a week ago and haven't received a single response except for a case number and I'm getting increasingly frustrated that nothing seems to work, and that I can't get an answer. Can anyone please help?!
Have attached screenshots of my Squarespace and third party DNS settings because I'm completely lost as to how to get this to work without wasting more money on a subscription that's effectively useless. I'm paid up on the eCommerce basic subscription until next week because I thought it needed to be attached to a paid plan for any of the settings to work and I really don't want to renew unless there's a resolution. Any assistance would be amazing pretty, pretty please!!!
Cheers,
Dayle
