roots2bloom

I recently switched from MassageBookto Acuity because it gets talked up as being a great price point and "so easy". It is easy, at it's most basic, but if you have a question this way of getting information sucks. Period. I have spent the past week just trying to make my memberships work. Super simple. Members purchase the ability to get billed monthly for the number of sessions each month. On Massagebook, the membership had a built in override (card on file) so they could book several months out on the calendar. I want my members to have this privilege as that is the whole point. Non members have to prepay - so does this mean membership in Acuity is really only about being able to have recurring billing? I have two locations served by two calendars, bu members can book at either place. I have sen three different emails, with replies from Squarespace regurgitating what is in the steps online. I have tried all of them, and now my original codes aren't working and my members can't book at all. I am literally in the middle of my business day of bodywork trying to fix this for my regular members. How can I create a membership that bills monthly but can be booked out further than the month paid as recurring? How step by sstep can this happen, be fixed?? Also, is there an email where I can complain about Acuity experts?? I was referred to one listed with Acuity. She charged me $1000 and falsley stated she would do a complete set up but instead dragged out the help just like the Acuity support staff. I regret this move and am seriously considering going elsewhere but that would really be a drag after all of this time and money for false hype about this product.

I have to say I am deeply regretting switching to Acuity? Squarespace? for scheduling. On one hand, basic and easy. On the other hand, the amount that is missing and lack of proper tagging and indexing for ANY help or to get you question subject found in search is infuriating. So curious how long this question will sit here: Can people who are subscribers in scheduling be allowed to book into the future beyond their current month paid? Super simple. Massagebook had a check box for overriding the prepay rule. DOES SCHEDULING?? Already got ripped off $1000 for an approved expert who basically gave me 40 min of talking as fast as possible and became my professional director of sending me to the useless unsearchable unless you get the exact wording forums.

DON'T USE SQUARESPACE SCHEDULING for anything complicated like this! And don't get sucked into paying an "expert"because they will set you up to constantly come back to this empty echo chamber. I literally have the business it was created for (massage) and I am deeply regretting it. I is a time suck to get it set up.