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Everything posted by Jalauna

  1. I am hesitant to upgrade for two reasons: 1. It would be good to confirm what is causing the problem and know that upgrading will solve this. 2. If this is due to "auto zoom" and it is a known issue will all plans that are not Powerhouse Plan level, there should be a clear disclaimer saying Acuity scheduling is not mobile friendly. But, maybe the disclaimer is there and I missed it. In that case, lesson learned. The whole reason I went with Squarespace was to get an integrated platform where I could book appointments with customers on the spot at trade shows and markets when everyone is on their mobile. I have reached out to Customer Care. Hopefully they have a solution or can confirm that moving to a higher plan will solve this. In the mean time, I plan to look into alternate scheduling tools that are mobile friendly. Thanks for the info!
  2. When booking an appointment on my site from a mobile device, from my appointment calendar, after a client selects an appointment, the scheduler moves from "Choose Appointment" to "Your Information" and zooms in to a very small area to where usually no words are visible. This is confusing them. If they do figure out to zoom out, anytime they click in a field to enter their information, it zooms back into a really small area. The other site pages are not having this issue. The PC version is not having this issue. When I preview the mobile view, I do not see this issue. Three different people have tried it and ran into the same problem. All three were android users. Let me know if you need more information. First time posting a question so not sure how much detail to provide.
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