Jump to content

newing

Circle Member
  • Posts

    7
  • Joined

  • Last visited

Everything posted by newing

  1. Can someone break down for me the class distinctions between Customers, Subscribers, Members, Donors and Leads? I feel like I need a venn diagram to picture which of these titles cross reference and which ones don't. For example, I am under the impression all Members are also Customers, but all Customers are not necessarily Members. I need a clearer understanding of what actions create each type of account to understand which lists cross reference. Thank you.
  2. There are so many important requests in this thread regarding the members area, I have a few to add of my own. I would not have signed up for this service had I known of the many limitations to this feature before becoming mired in its problems. As many have pointed out, not only is there no way to "approve" members as they sign up, but the various Profile types SquareSpace currently creates for the different ways a visitor interacts with your site cannot be manually managed or merged— though a visitor accessing these different site functions runs into ample opportunity to put themselves on the wrong path. For example: I have a Members Area that is gated with a subscription price. If you click Join through this Members Area portal you will create a Member Account (along with a member profile and subscriber profile.) However, if a visitor clicks Sign In, below the Join button that following credentials window includes a footer that invites someone to "Create an Account". Despite the fact this visitor arrived here through the Members Portal, they will not create a Member or Subscriber account/profile, if they click this"Create an Account" link . They will instead create a Customer account. Which does not give them any access to the member/subscriber content, and site operators cannot edit on their behalf. These paths are further complicated by putting a LogIn button in your primary Nav. One would want to do this to give already subscribed members a way to log in without going through the Sign Up page. (saving a click.) One would also want to do this if you have selected the option for Members Only Navigation Links to appear in the Members Panel— why? Because "Account" is what the Log In button changes to upon login and the members panel only appears when someone clicks "Account" from the main nav. While you can remove this login option from the main nav, that means having to opt for members area navigation options that either replace the public nav, or do not appear at all. Obviously this is an issue for anyone who needs their public nav to be permanently available to visitors whether or not they are logged in members. Some simple solves for this that should be implemented ASAP: 1) Just allow site operators to edit user profiles. If we can set customer accounts to member/subscriber accounts as well, problem solved. We can correct user errors made because of complicated UXD on the back end. 2) Divorce the option to create a Customer Account from the path to creating a Member/Subscriber account. The user does not know or care the difference. Keeping these separate removes the opportunity for user error. 3) Create another Member Area Navigation display option that is not dependant on having turned on the Account Login in navigation option such as appending the current Public Navigation with additional Member Navigation links rather than replacing it so that users do not have to rely on the Login/ Account link in nav to access Members Area content through the Members Panel— this option would eliminate theLoginIn link from the nav to avoid further user errors with account creation. 4) Ensure the Members Area Sign In page is far more editable / customizable than it currently is would also provide users with some options for working around these constraints. Further to these issues, current documentation leaves it very unclear as to how Subscriber/Member profiles differ. Until at least one of these is implemented the Members Area features are costing me an excess of time. In the mean time I can only hope user: tuanphan finds this post and offers to take a look at some of my currently clumsy CSS workarounds.
  3. Having similar issues too. Currently the Login / Account panel in the nav bar brings up the members panel with navigation to the members area. Would would be fine except if they have not already gone through the Member Portal Subscription process people clicking the LogIn link from the nav risk making a customer account—not a member account. Then they can log in but do not get members access and I have to instruct them on how to go back through the member portal to gain member access and not merely a customer account. It makes the whole process really painful but there are a number of fixes that would suffice: A) Remove the option to create merely a customer account from the Members Login Nav link. B) Append the public nav with the members nav rather than just replace it. C) Allow site operators to edit member profiles once someone has created a customer account so that they may be "set" as a member or subscriber.
  4. Hey did you ever find out more information in this? I'm finding it impossible to get any information that delineates the differences between different Profile's such as subscribers and members and customer accounts as such I'm having the same problem. I need to sort this out immediately, but because squarespace keeps recycling terms across all of these features there's no way to know if i've got the right information.
  5. I'm currently using tuanphan's code both to eliminate under-construction portfolio pages from appearing in the grid and to remove them from pagination. While both work, I do wish some additional features from Squarespace could simply implement turning individual portfolio projects on and off because now— though these links are removed from pagination— there is a gap in the pagination sequence where a user has to return to the grid style portfolio page to continue through the portfolio projects. Functional, but not seamless.
×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.