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Yollanda

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    Yollanda got a reaction from paul2009 in Issue with my Checkout button in the Shopping Cart page   
    Hey guys, It’s been a whole week and the checkout button on the Shopping Cart page is still looking grey on mobile. The button is non existent on desktop (only the word ‘checkout’ is)
    Also, 9 days with no reply or response from Squarespace customer support via email.
    Thankfully these forums exist or else it would’ve been a lonely journey trying to navigate this issue.
    Any ideas about what we can do? Are we going to have to wait it out and see if Squarespace fixes it?
  2. Thanks
    Yollanda got a reaction from paul2009 in Issue with my Checkout button in the Shopping Cart page   
    Thank you so much for your reply Paul, otherwise I wouldn’t have known it’s a bug on Squarespaces end!
    I agree with you! And that’s what I’m afraid of. It will impact the conversion rate of so many stores. I hope it gets fixed soon because for the cost of the Squarespace subscription, this is a big issue and can’t afford to have these things keep on happening… otherwise it’s just not worth the price.
    Thank you once again! I really appreciate your help Paul. I can’t wait for this all to be fixed, it was like a nightmare when I saw the checkout button… and I just discovered that on the desktop browser it looks even worse (the checkout button background doesn’t show up at all) sigh… sigh.
    Nonetheless, have a great week, let’s hope this is all fixed soon!
  3. Thanks
    Yollanda reacted to paul2009 in Issue with my Checkout button in the Shopping Cart page   
    Yes. It's a Squarespace bug that appeared on 21 February 2022. 
    Squarespace Customer Care stated: "I can confirm this is related to an issue with the color option for the checkout button on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue."
    In my opinion, this lighter colour and almost undetectable hover state change (a slight change in the opacity of the light grey!) could negatively impact conversion rates so it's a little frustrating that this hasn't been fixed in the last week.
    Technical note: This is happening because when Squarespace made unannounced changes to the cart page on 21 February, they accidentally removed a class name from this element that controls its style.
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