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ward320ny

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Everything posted by ward320ny

  1. Hi @JabberDesigns! Paige with MemberSpace here. I noticed you mentioned the possibility of trying out MemberSpace, so I wanted to jump in and see if I could help in any way. It seems your biggest challenge here is that you are wanting an existing subscription to automatically cancel when a member joins a new subscription. With MemberSpace, because members can only be on one recurring payment plan (aka subscription) at a time, the initial subscription would automatically cancel upon joining a new subscription plan. In addition to the one subscription plan, members can join unlimited free, one-time payment, and/or multiple payment plans. Regarding the security of your content, we do have a few different security options which would allow you to add extra protection to your website content. Our Content Links and Extra Security Code features are great options for adding an extra layer of protection to your members-only content. You can learn more about our security options here. Finally, if you were to decide that MemberSpace is a good fit, we don't lock you into using our platform forever. All of your membership content will still be hosted on your Squarespace site, and if you ever were to cancel MemberSpace, we wouldn't cancel your members' subscriptions. Those subscriptions would seamlessly continue in the payment processor, Stripe. I know that was quite a bit of information, but I wanted to be sure to provide as much clarity as I could in relation to your points above in this thread! Please let me know if you have questions about any of that. πŸ™‚
  2. Hi @estrategytech! Paige here from MemberSpace. If you're looking to protect more than just a single website page via a password, you may consider trying a third-party platform like MemberSpace. MemberSpace allows you to protect unlimited pages/content (i.e. images, pdfs, videos, etc.) on your existing Squarespace website. From there, you can create various membership plans for your members to join so they can get access to the protected members-only pages/content. If you'd like to manage who is able to join your membership site, you can turn on manual approval. This feature ensures members are only allowed to join a plan and get access to your protected pages/content after you approve their account. If you're interested in learning more or seeing if it'd be a good fit for you, please let me know! I'm happy to help in any way I can. πŸ™‚
  3. Hi there DPIDev, Jen from MemberSpace here. Squarespace commerce is excellent for selling products, but if you are looking to sell courses in a different format, MemberSpace could be a good fit for you. MemberSpace has a direct integration with Squarespace, and we are a platform that allows you to create multiple member plans, choose which content members on those plans should be able to access, charge for courses, and manage your members from your MemberSpace backend. Here's a guide on how to set up courses within MemberSpace. We offer a 14 day free trial so you're able to take a look around the MemberSpace backend and set up process before any payment is made; you can find our plan options here. If you have any questions we can help with to see if MemberSpace would be a good fit for you, we're happy to chat and can be reached at support@memberspace.com!
  4. Hey @AstrologyLady! Ward from MemberSpace here. We offer different features features to fit more complex membership site needs! With MemberSpace, there’s no need to duplicate your content to share it across multiple membership plans. You can protect all of your existing or new pages with just a few clicks when creating your Member Plans, and easily set up your website navigation the way you want it. Let me know if you have any questions!
  5. Hi @Meg_C, Your members can easily do that with MemberSpace. Each of your members will get access to a unique account panel where they can update their personal information. This customizable panel contains their profile, billing information, and plans they are on. We've also created a series of Member Account FAQs to make it easier for you and your members. If you have any questions, let me know and I'll be happy to help out!
  6. Hey there, Ward from MemberSpace here. I think a seamless integration between Member Areas and Circle is not supported, but you can do this with MemberSpace! We directly integrate with Circle, meaning your members will never have to leave your site to login to your community. Plus, you'll plenty other features to fit more complex membership needs. If you have any questions, just let me know and I'll be happy to help.
  7. πŸ‘‹ Hi @allisonbarret. Ward from MemberSpace here. Just to clarify, I believe that what you're trying to say (based on previous conversations) is that MemberSpace doesn't integrate with Member Areas. πŸ‘‰ We are a completely separate membership system from Member Areas, the native Squarespace membership option. Currently, it is not possible to connect with that or their commerce accounts. But you can use MemberSpace as an alternative to Member Areas, if you'd like to get more complex features, like member approval, manually inviting members, and more. Let us know if you have any questions! I'll be happy to help out πŸ™‚ πŸ™ Thank you!
  8. πŸ‘‹ Hi there, @jai.cheswick. Ward from MemberSpace here. We're a third-party tool that offers solutions for more complex membership sites. Is there anything we can help with? Your members can easily change their email using MemberSpace. We even offer Member Account FAQs, with answers to commonly asked questions your members will have about their account. Please visit our website if you'd like to check and compare some of the other important features we offer. Let us know if you have any questions!
  9. πŸ‘‹ Hi there, @BrennanDesign! Ward from MemberSpace here. Are you still looking into this? We have a 4% transaction fee for our 'Just Starting' plan, but have you checked all our pricing options? We also offer 2% and 1% transaction costs with other plans, and these might actually be better for you! We're also currently in the process of revamping our Web Agencies Affiliate Program, so that might also be interesting for you and your next projects/plans. Why don't you stop by during our Office Hours, so we can discuss this in detail? I will be happy to answer any of your questions. πŸ™ Let me know if I can help with anything else. Thank you!
  10. πŸ‘‹ Hi there @breathedotdesign, @AnnWFoxPoint! Ward from MemberSpace here. Have you checked out our platform? Among other important features, with MemberSpace, you can individually approve each member before they get access to your content, or you could also manually invite them instead of having them sign up for a Member Plan on your website. In case you have any questions, please let me know, and I'll be happy to answer them!
  11. Hi there, @Unlikely_IT We appreciate you taking the time to write this post and your knowledge of the product πŸ™‚ I just wanted to clarify some things regarding how secure MemberSpace is. Our standard page protection is considered 'light' security, as mentioned in our MemberSpace Security Helpdoc and throughout our backend, which is why we recommend everyone to use our page blackout and/or Content Links for their videos or any other type of content: https://help.memberspace.com/article/70-is-memberspace-secure Content Links are true server-side security and cannot be accessed without a proper member login. And even if the direct content link URL is shared, it can't be accessed, unlike Member Areas security. Content Links would be especially useful to protect @Stereoknob content or anyone that wants to protect their videos, for that matter. You can learn more about the Content Links here: https://help.memberspace.com/article/112-what-are-content-links Besides being the most secure way to protect content (you can upload PDFs, videos, mp3s, documents, and even HTML), these also give you more analytics so you can see which members have viewed/downloaded any of your content - including the date, time, and location. πŸ™ If you have any questions, please let me know. I'll be happy to answer any of the concerns you have about our security or anything else!
  12. @Stereoknob @roattw πŸ‘‹ Hi there, Ward from MemberSpace here. Please, checkout MemberSpace. We're a third-party tool that offers complementary services to fit more complex membership site needs, like yours! We offer a content dripping feature, unlimited secure video protection, unlimited # of plans, abandoned sign up recovery, analytics and more. Also, not to brag but our customer support is incredible! You can read some of our Trustpilot reviews here πŸ™‚ Let me know if you have any questions and I'll be happy to help!
  13. πŸ‘‹ Hi @LachyNicolson! Ward, from MemberSpace here. Have you checked out MemberSpace? We're a third-party tool that integrates with SquareSpace and offers complementary services to fit more complex membership site needs. With MemberSpace, you could easily set up what you mentioned! We allow you too manually pre-approve your members, host your own community and we also we integrate with Zapier! MemberSpace is developed for non-developers πŸ˜‰ and super user-friendly. Please, let me know if you have any questions.
  14. Hi @AndyWilson23 If you already have an existing membership, you will have to do a 'manual migration' to your new Squarespace Member Areas. It doesn't mean you will lose their information, but you will have to ask all your members to subscribe back again to your site. You can't do this for them; they will have to do this themselves! Which is your current provider? How are you processing your payments?
  15. πŸ‘‹ Hi there, everyone! This can be easily done using Squarespace + MemberSpace. You can find more information about it here. Let me know if you have any questions!
  16. Hi there, Carolyne! Ward from MemberSpace here. You can 100% create a one-time coupon for your members using MemberSpace. Creating and using coupons is easy both for you and your members. We have a pretty intuitive section for it. When creating a coupon, you'll select if you'd like to apply this coupon either for a recurring or one-time payment plans, and select the # of redemptions assigned to each coupon, If you set the redemptions to 1, then the coupon can only be exchanged once per user. You can either send this coupon by email to your customers or place the code wherever you want on your website. You can check some other of our features here, and you can test this or any other MemberSpace feature you'd like since we offer 14-day free trial periods, but we're happy to extend it if you need more time (you won't πŸ™‚). Let me know if you have any questions πŸ’ͺor you can also contact support at support@memberspace.com, we usually respond within an hour!
  17. Hi there! πŸ˜€ Ward, from MemberSpace here.Right now, you cannot do that using Member Areas. Access is granted as soon as they join.Have you checked out MemberSpace? We're a third-party tool that offers complementary services to fit more complex membership site needs. With MemberSpace, you have manually pre-approve your members. Whenever anyone tries to join a Member Plan you offer, they will be shown a message you choose until you manually approve them. Also, with MemberSpace, you have the chance of customizing your sign-up fields to anything you want. MemberSpace is developed for non-developers πŸ˜‰ and super user-friendly. Please find more information about us here, and let me know if you have any questions πŸ™‚
  18. πŸ‘‹ Hey there, Katie! Ward from MemberSpace here. If some of your members plans need to grant access to the same content, you will have to duplicate it and place it under each member plan/categories. Unfortunately, this also means that you will need to go over each one of your pages if you need to update anything there. With MemberSpace, you don't have to duplicate or create different pages for each member plan you create. You can include page access for multiple plans at once with just a few clicks when creating plans. This can save you a lot of time when updating and maintaining your membership site pages going forward. In case you want more information around the different Member Areas and MemberSpace features, please check out MemberSpace. Hope that helps! Let me know if you have questions.
  19. πŸ‘‹ Hi Katie, Ward from MemberSpace here! Unfortunately, Member Areas doesn't have a migration service right now, so I believe that will have to be a manual process for your existing customers. We're sorry to hear you want to leave MemberSpace! Please visit our website ro review all MemberSpace complimentary services. If you don't mind, I would love to know more about the challenges you facing with MemberSpace right now and why did you decide to switch platforms. Hearing your feedback is very important to us and will help us improve! Let me know if I can help out with anything else! πŸ™Œ Thanks a lot
  20. πŸ‘‹ Hello everyone, Ward from MemberSpace here! MemberSpace is a third-party tool that offers a lot of flexibility when creating your plans and protecting your content. We go the extra mile to secure videos, and we offer Content Links. To create an β€˜on-demand functionality’, you could protect your Vimeo/Wistia video as Content Links and grant access to them with a specific plan. Let me know if you have questions. For more info, please visit our website!
  21. Hi there @eoddistillery, Ward here from MemberSpace πŸ‘‹ Since your case seems like a subscription-based site and you definitely need to securely shield your content (Pdf's or multimedia protection is not something Members Area is offering at the moment). I think it's a good idea for you to check out MemberSpace. You can approve members and customize automated emails, so I think this will save you a lot of hours of work. Also, we recommend content links to protect sensitive information like your PDF's. Disabling redirects or blackout codes still won't allow access to Content Links because that is authenticated via MemberSpace's server. You can check out the comparison of the features at our website. Let me know if you have any questions about our features, and I will be happy to help!
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