Site URL: https://chasethesummit.com
I've reached out to squarespace support 5 times for this issue and every time they give me the same run around response "Our engineering team is looking into this blah blah blah keep in mind there are many moving parts and this issue may take time". I'm pretty certain this isn't a widespread issue so I'm posting here. Can anyone get Wordpress import to work? I've got a very clean wordpress XML export file. Every time I try to import it, it hangs at "scheduled" for several hours until it ultimately results in a "failure".
I've tried all of the trouble shooting steps. Disabled all plugins, disabled custom theme, etc... etc... I even went as far as to break up my exports into smaller chunks.
Now, after all of this. I'm pretty sure my data is still stored in squarespace somewhere and corrupt because when I try to re-import the pages they appear in my "deleted pages" area even after I "empty the trash".
Steps:
1. "empty trash" from failed export deleted pages
2. attempt to import XML file again
3. Broken pages appear in "deleted pages" again and no new pages are generated.
Can anyone help me? Or is this really the deal breaker and will lead me to going back to Wordpress? Incredibly frustrated with the lack of support.