Mhossey

Site URL: https://www.haas-house.com/
I have my membership area setup. I've added the login option to my sites Navigation. I put my site in test mode then try to login with the customer email/PW I setup. I'm successfully logged in, but I'm not redirected anywhere... if that makes sense. Like I'll see the customer account info to the right, and the membership navigation replaces the original sites navigation, but it's weird that I'm still on the regular homepage until I choose a membership area page from the navigation.
I have my membership area homepage set to a normal page (I think I read it can't be a portfolio or external link), so I don't know why it's not re-directing there. Any ideas?
To be clear, customers can still access the membership content once they login, it's just a weird way for them to have to do it.
In the image uploaded that's my regular homepage behind the account info. Which is NOT in the membership area Navigation or pages structure.

Would love to see more activity insights for members as well

@Marlo Having the same issue - offering discounts to current members for future months. I think I found a solution. If you go to commerce>orders>customer you can authorize a refund (any amount). Maybe let the customer know that they'll see a partial or full refund after their next months payment comes through. You'll have to do it manually for each customer, but better than cancel>sign-up>cancel>sign-up.
There's a lot of things SS does right, but still so so so many things that are lacking, strange, or what feels like huge oversight.

@Marlo Having the same issue - offering discounts to current members for future months. I think I found a solution. If you go to commerce>orders>customer you can authorize a refund (any amount). Maybe let the customer know that they'll see a partial or full refund after their next months payment comes through. You'll have to do it manually for each customer, but better than cancel>sign-up>cancel>sign-up.
There's a lot of things SS does right, but still so so so many things that are lacking, strange, or what feels like huge oversight.

Build a membership on SS they said. It'll be great they said. All the tools you need!
Ughh... thanks for the update @paul2009 appreciate all your responses.

Hey everyone,
Been using membership areas and really enjoy it. Is there a way to segment or easily target those who have canceled their membership? 
I want to send out a survey + promo code in an e-mail campaign (through Squarespace) to entice them back to join the membership.

Site URL: https://www.haas-house.com/
I have my membership area setup. I've added the login option to my sites Navigation. I put my site in test mode then try to login with the customer email/PW I setup. I'm successfully logged in, but I'm not redirected anywhere... if that makes sense. Like I'll see the customer account info to the right, and the membership navigation replaces the original sites navigation, but it's weird that I'm still on the regular homepage until I choose a membership area page from the navigation.
I have my membership area homepage set to a normal page (I think I read it can't be a portfolio or external link), so I don't know why it's not re-directing there. Any ideas?
To be clear, customers can still access the membership content once they login, it's just a weird way for them to have to do it.
In the image uploaded that's my regular homepage behind the account info. Which is NOT in the membership area Navigation or pages structure.

I was using the login button. It did take me to the MA homepage when I used the sign-in button from the email. Are you saying they have to keep that email every time they want to properly login? I thought that's what the login option was for. It's like the login option works 90% of the way