Jump to content

Mhossey

Circle Member
  • Posts

    34
  • Joined

  • Last visited

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Build a membership on SS they said. It'll be great they said. All the tools you need! Ughh... thanks for the update @paul2009 appreciate all your responses.
  2. Is there an easy way to see everyone who has cancelled their membership? There's a lot of functionality in the Profiles page, but having trouble segmenting this group. I've spent hours on this and am probably missing something simple... I've checked around the forum for an answer but haven't found one yet. Thanks
  3. We need to send customers an update to a digital download product. Can I filter out customers who bought this product so I can create a mailing list specifically for them? Or is there an easier way to go about this? Like a feature to push out product updates to customers... This is so basic I'm just missing something obvious. I've checked around the forum for similar requests and spent time in the commerce/marketing dashboards playing with filters to no avail. Thank you.
  4. I'm migrating all our members to Kajabi, hoping members won't have to re-purchase their membership on Kajabi. Can this be done? We do our payment processing through stripe - I'm curious if there's a way on the backend to move everyone and their monthly subscription without causing too much fuss. Is that a thing? From my understanding, Squarespace is closed off to stuff like this and doesn't play well with other platforms. This is a bummer because I love the Squarespace builder/features, but their commerce regarding member areas, coaching, and online courses needs to be better. It's far behind other platforms. I know this isn't their main feature, but they tout how great it is, and it's just not. At least for anyone who wants to scale. And considering how slow SS is to roll out requested features, I can't see myself sticking around. Even if their e-mail had more robust features for following a customer's journey or setting tripwires/triggers, it would be an incentive to stay. There's also no ability to cross-sell or upsell in the cart. Sorry for the rant. Back to the original question...
  5. Hey everyone, Been using membership areas and really enjoy it. Is there a way to segment or easily target those who have canceled their membership? I want to send out a survey + promo code in an e-mail campaign (through Squarespace) to entice them back to join the membership.
  6. Would love to see more activity insights for members as well
  7. @Marlo Having the same issue - offering discounts to current members for future months. I think I found a solution. If you go to commerce>orders>customer you can authorize a refund (any amount). Maybe let the customer know that they'll see a partial or full refund after their next months payment comes through. You'll have to do it manually for each customer, but better than cancel>sign-up>cancel>sign-up. There's a lot of things SS does right, but still so so so many things that are lacking, strange, or what feels like huge oversight.
  8. I was using the login button. It did take me to the MA homepage when I used the sign-in button from the email. Are you saying they have to keep that email every time they want to properly login? I thought that's what the login option was for. It's like the login option works 90% of the way
  9. @paul2009Thanks! I just tried that, but the problem is there's no way for me to access or bring the editor up once I get to the 404 page... unless there is a way? I also tried another alternative which is to design a 404 page from scratch, then set it as the actual 404 page. While it does update the 404 page it doesn't affect anything else
  10. Site URL: https://www.haas-house.com/ I have my membership area setup. I've added the login option to my sites Navigation. I put my site in test mode then try to login with the customer email/PW I setup. I'm successfully logged in, but I'm not redirected anywhere... if that makes sense. Like I'll see the customer account info to the right, and the membership navigation replaces the original sites navigation, but it's weird that I'm still on the regular homepage until I choose a membership area page from the navigation. I have my membership area homepage set to a normal page (I think I read it can't be a portfolio or external link), so I don't know why it's not re-directing there. Any ideas? To be clear, customers can still access the membership content once they login, it's just a weird way for them to have to do it. In the image uploaded that's my regular homepage behind the account info. Which is NOT in the membership area Navigation or pages structure.
  11. I put my site in test mode so I could run through the membership sign-up process. After I entered payment, I was brought to a very simple "membership confirmed" page. The default colors clash with my logo so I need to change it. Does this have to be custom code? I've read a lot of articles and scoured for hours trying to find where I can edit this page, it doesn't seem to exist in the editor. While I'm at it, is there any way to edit the colors for the"Access Denied Screen" page for the members' areas? I know I can edit the text if I go to design>access denied screen...but very little functionality here. I've built a lot of ss sites over the years so I feel like I have a decent understanding of where all the editing controls for items are, but I've also learned that SS is just weird sometimes and doesn't give you functionality for certain things. Hopefully I'm just missing it!!
×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.