visuals__sg

14 hours ago, Susana_SQSP said:

Hi @visuals__sg, 

It's possible that the deleted page it's still in the trash can. If that's the case, you'll need to delete the page from there, so you can then use the desired URL. This info is outlined in the help guide that I am linking below:

URL slugs - URL slug formatting tips

If the page it's not in the trash can, then as paul2009 mentioned, I'd recommend contacting Squarespace Customer Support for personalized assistance. 

Dear Susana, thanks for the tip. 

I've emptied the trash but it's still not working. 

I've emailed the Customer Support as well but have yet to receive a reply. 

Am running on a schedule, so I might just have to re-link all my pages.... 

Thanks anyways!

16 minutes ago, paul2009 said:

If you can’t locate the other page I recommend you get in touch with Squarespace Customer Care. You can reach out to them here.

 

Hmmm... okay, I will do that as well. 

Thanks

Hi all, I'm having some issues with the re-naming of the slug for a certain page. 

I had the page slug working fine, but deleted it subsequently after finalising the other pages. 

Now , when I tried to name it again, it prompted "prefix for the URL of another page".

I've checked all my other pages multiple times but did not find any page with the name slug name. 

I've tried signing in and out, clearing cache, using a different com to work on it, but it still prompted the same error. 

Please help if you have experience with this issue.

Thank you!