Jump to content

Lumenarius

Member
  • Posts

    18
  • Joined

  • Last visited

Everything posted by Lumenarius

  1. We cannot login today. Any ideas why? How do we fix this? All it says on login page is: Something went wrong. If this error persists, contact Squarespace Support with the following error code: TzK3qd3J/ycc4BUtc
  2. Working on sending some test Newsletters out this month and I found that they are loading really slow. After I hit test the email comes in but takes about 1-2 minutes to load. Is this normal? We only have 4 pictures. Each are 2000 px wide, under 1 mb, and are in JPEG format. Our internet speeds are flawless and other emails we received today load perfectly without wait. Is this slowness to be expected? Maybe it's only with test emails? I checked in another mail client and the speed was similar.
  3. A client reported a bug on our site where they had to click twice for any given button to work. I was able to replicate the bug about 50% of the time on mobile. Sometimes I would need to click twice. Other times not. It happens usually the first time the site is loaded on Chrome, Firefox, and Safari. Didn't seem to matter which button size. I looked around and was not able to find much other than something about "Turning Off Animations" but as I am on 7.0 I do not see anything like that. Is this a known issue and are there any work arounds? Obviously it is an understatement as to how incredibly important it is that the "Request a Quote" button works the first time, every time, all the time, and I am willing to do anything digging to smooth this out. Thank you for any tips!
  4. Replying here as I also have this problem where a user has to click twice on mobile. How many conversions have we lost because of this bug?? How do you turn off animations for the buttons?
  5. Okay, the Custom CSS Tab in Squarespace moved to here: Home -> Website -> Pages -> Website Tools (Very Bottom) -> Custom CSS This used to be under "Design" but now it is not.
  6. I recently discovered an issue with how thumbnails for a gallery-block are displayed when in the editor vs how they look live on the website. It appears to be an issue where if the native image is a different ratio than the setting for the gallery-block it will incorrectly display the thumbnail. It looks like it kind of squashes it to the side. The wider the discrepancy the more the effect is present. See attached images. I experienced this on every browser, private or not, mobile or not, and the problem was still there after uploading new images, even PNG vs JPG. I also removed all custom code injections and what not just to see. Same issue. I also tried unchecking, saving, and then re-checking, the "Crop Images" button in the design tab of the gallery-block but this did work as expected. In some instances I was able to fix the issue by editing the images that were squashed in the Squarespace image editor and cropped the image to the same setting as the thumbnail. I.e. everything is 3:2. But then if the image was a hyper landscape/portrait it is forever cropped and you can't see the rest when you enter Lightbox. However, in the instance shown in the screenshots this fix did not work for there is no 2.40 ratio in the image editor, even though there is for thumbnails. The closest is 16:9 and then you really loose a lot if the image. When I dug into the source code it looks like there was a piece of code I could adjust that somewhat fixed the issue. Changing "margin-right" to -200px actually made it look correct for some reason. But I am not sure if that's the right approach. https://www.lumenarius.com/union-station-projection-mapping-tacoma-wa #block-c5f07fb63dec2df18dfb .sqs-gallery-block-grid .sqs-gallery-design-grid-slide .margin-wrapper { margin-right: 11px; margin-bottom: 11px; } Any ideas how we can try and fix this? Would really love to see if there's a slight issue in some setting or code rather than re-crop a by hand majority of the image galleries on the site. Thank you!
  7. It still blows my mind to think that in 2023 Squarespace does not have a method to natively allow users to "pinch to zoom" in on images for either desktop or mobile when viewing images in the "Lightbox" mode. This ability has been ironed out over a decade ago on every other website from Craigslist to Facebook and when watching people use my website they naturally try to do this move an are dismayed when they cannot. It reflects poorly on my services when basic web moves like zooming in on an image cannot be done. What is the point of Lightbox then?? As a provider of websites for millions of people I expect Squarespace to have the basic features of the modern web experience available but they are not. Anyways, if anyone is looking to enable this functionality I cannot recommend the plugin by Beyondspaces which I will link below. https://www.beyondspace.studio/pinch-zoom-lightbox I am not involved or affiliated with this plugin at all but feel the absolute need to post this because it is so frustrating to watch clients and users want to zoom in on images and not be able to and then have Squarespace not implement this feature for years. This plugin is easy to install and does exactly what you want across every device and browser I have witnessed. /End rant
  8. Thank you for the tips @HannaBorman I actually just let the same code ride and a few days later the counter started to go up. I know all of this changes and so tutorials are out of date but I also think that the Google Ads backend takes some time to get up to speed. Thanks!
  9. This worked great but I needed to remove the "important" as it messed with my autoplay video formatting for some reason. Thanks!
  10. Figured it out! Here is what I put in my Custom CSS /* Ensure autoplay vide embeds do not have space above and below */ @media only screen and (max-width: 768px) .collection-type-index.design-slideshow.slideshow-aspect-ratio-169-widescreen .index-gallery { padding-bottom: 56.25%; } This video was super helpful: https://youtu.be/_U-mTKdX0D4?t=256 As was this post: https://forum.squarespace.com/topic/168411-need-help-resizing-height-of-gallery-sections-in-version-71/ So it looks like you just need to find the place that will make the desied changes. Then add a custom CSS bit to change it every time. Also I think the "@media only screen and (max-width: 768px)" is what triggers the mobile behavior.
  11. Really loving the ability to have an autoplay video as the front page of the website. Though, there are black bars above and below the video when in mobile mode. The video plays fine but these black bars are messing with the logo, etc. It's like there is some padding, spacing, or formatting problem. On tablet and desktop it looks amazing and there are no black bars. How can these bars be removed? This is using a Vimeo video. 1920 x 1080. Link: https://vimeo.com/789530662 If I use the link only it does not autoplay. Here is the embed code: <!-- Code for Vimeo auto play v1.1 --> <div style="padding:56.25% 0 0 0;position:relative;"> <iframe allow="autoplay; fullscreen" allowfullscreen src="https://player.vimeo.com/video/789530662?background=1&amp;wmode=opaque" style="background-color: # #0D0D0D;position:absolute;top:0;left:0;width:100%;height:100%;" frameborder="0"> </iframe> </div>
  12. Okay it looks like callto: works as long as the hyphens and spaces are removed. Though, the icon does not look like a phone. Is there anyway to change the default icon?
  13. I am looking to add a few places to call my company on the website. I am curious if it is possible to add such a link in the "Social-Links" block that I have placed in the footer of all my pages? Usually these are for Facebook, Instagram, etc. Though, I was able to add email so maybe add phone? I tried pasting it in there though no results. Maybe I need to wrap it in a "callto:"? Maybe some formatting? If no go I'll just ad a button. Thank you!
  14. After going through many tutorials and speaking with the Google Ads team a few times I am still struggling to figure out how to correctly integrate Google Ads conversion tracking on my Squarespace website. To be sure I am not doing commerce. I am simply tracking the conversions of those who fill out a form and submit, like a quote for instance. Most of the tutorials look like they are geared for commerce which might make a difference in setup. To be sure I have a Squarespace Business Account and have fully setup accounts for both Google Ads and Google Analytics. I have copy and pasted the Google Ads Tag into the Settings -> Advanced -> Code Injection -> Header of my site. (see screenshot) I also put the Event Snippet into the Page Settings -> Advanced -> Page Header Code Injection section of the page I redirect to after a successful form submission. (see screenshot) My problem is that after setting it up I still see a "No Recent Conversions" in my Google Ads page (see screenshot). This is after I used another computer, with a VPN, and no account logins to make multiple test submissions. Why is this? Do I need to wait a week for it to fully initialize or did I set something up incorrectly? Is there a better way to do this? I am happy to document anything else and would appreciate any tips possible.
  15. Site URL: https://www.lumenarius.com/blog I have been using the summary-block for showing a blog in a different way. However, I see that the limit is 30 posts... is there any custom coding way around this? Maybe an increase to 60? Or, I could make a work around but increasing the limit would be optimal. Thank you.
  16. Site URL: https://www.lumenarius.com/ After building my site I now realize there are hundreds of images with the dreaded "Whatever it is, the way you tell your story online can make all the difference" in every description of most images even though you can't see it. Learn more about the debacle here: Anyways, before I make a couple thousand clicks to fix the issue I am curious: can I use this to my benefit? Obviously I don't want the place holder text there. I have manually entered "Image Alt Text" for each image... Though... I am curious if I also add SEO phrases and words into the "image caption/description" that has the placeholder text could I boost my SEO? I find the "Whatever it is..." text all throughout the sitemap.xml though I don't see the "Image Alt Text" in there. Is this a good idea? Bottom line I am just trying to make sure I make those few thousand clicks to fix Squarespace's bug worth it.
×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.