papermiracles

Not having item specific shipping options is such a pain in the ass and it is definitely costing me sales. We sell larger items that require a large box so we need to have the advanced shipping options for that to calculate properly...but we also sell cards and small flat items and since Squarespace doesn't have an option to send things First Class mail, it costs my customers over $9 to ship a card...which is RIDICULOUS and no one is ever going to do that. I have tried so many work arounds using discounts but they all have limitations and drawbacks where I end up losing money if people do store pick up, or they don't work properly on a small item. I can't afford to offer free shipping on whole orders due to the postage costs and the discount to automatically apply free shipping cannot be limited to a specific category or item, just on orders over a certain amount...which is not at all helpful for me. For the amount I pay annually to have the advanced commerce plan that is supposed to calculate the shipping costs, this is so unworkable for my business. PLEASE Squarespace, get a fix for this! At least restructure the discounts so we can offer Free Shipping on a specific category or something to work around it until item specific shipping is possible. And for god's sake, offer First class mail from USPS as an option. Like...why is that not an option??? Makes no damn sense.

Ughhh! So frustrating because I just added a bunch of Printful items to my shop and I ended up putting all the shipping weights/dimensions in manually so it would calculate the right amount of shipping...but since I also offer local pick up for customers near me, it puts that option on every order and if someone selects that when ordering any of the Printful print-on-demand items, it won't charge them shipping OR send the order to Printful to print it. What a pain in the ass! Squarespace, get it together and offer per-item shipping options NOW!