Domscillator

Same issue here, today I started receiving Paypal disputes out of nowhere after having my products online for sale for years! People complain they cannot download the files and ask for their money back. Is Squarespace aware of this and when is this going to be resolved?

Hi Paul, Thanks a lot for the response. Glad this workaround exists but it really is quite a bit of work, especially because I have several product bundles that include the same product. It doesn't seem that you can select several products to export the data from. It really baffles me that Squarespace hasn't implemented a simple feature like this. The e-commerce part of Squarespace seems like it doesn't want to keep users in the platform exclusively and pushes customers to jump into other platforms like Sellfy or Shopify to create their digital shops, especially for digital products. I hope they implement features like this- once you've setup a shop elsewhere, it's highly unlikely you'll return to Squarespace for your e-commerce 😞

Hello everyone, I am selling digital products (software) through my Squarespace website. I have thousands of customers that have downloaded a specific product and I am planning to have an updated version of it which I am going to make available for all the customers who have bought the product. I want to know how I can notify all these customers that have bought that specific product and let them know there's a new version out. A mailout would do- but as far as I can see, there is no option to target only the customers that have bought a specific product. A mailing list wouldn't work as in there, I have many people that haven't bought the product which not only will make a mailout irrelevant, but they would also probably get the product they haven't paid for for free. I would guess that this is a very basic function for any e-commerce system but I cannot find a way to do this with Squarespace. Am I missing something or is it that this basic function doesn't exist? Many thanks in advance!