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ClaireSeekingAnswers

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    ClaireSeekingAnswers got a reaction from paul2009 in Pick Up Email Notifications   
    I am here to find out about the same thing - basically I've been waiting for this feature for a long time and was really happy to see it's available, but it's not fully integrated with the functionality of Squarespace ecommerce unless it has its own customisable email. 
    This feature at the very least needs that - especially for users like me who have invested in Squarespace native email for my marketing. Think about it from my POV and my customers. All my email notifications look professional and branded, use templates and are responsive. But for pickup, I need to go and type them each an email individually and send from my email account. This is not smart.
    Also, having a 1000 character limit on the pickup info is difficult and not really necessary. It could be a bit longer. Allowing us to embed a link in that text would be great too so we can put a map link. People expect that these days. I have had to truncate the pickup info to fit address, opening hours and a reminder we'll email them when their order is ready to pick up. 
    This has been SUCH a needed feature so I really hope the functionality gets improved to make it possible to email through Squarespace. Paul above says that we need a new step but I don't know if that's necessary - I think that fulfilled could mean ready to pick up for pickup orders and that most ecommerce retailers could probably handle the IRL failure to pick up / contact by email stuff after the fact ourselves. 
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