sweekes
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Contributor can't be added - 'you already have permissions on this site'
in Getting Started With Squarespace
Posted
I am trying to add a contributor to my site.
I have used settings > permission > invite contributor.
When the contributor tries to accept the email, they receive an error - "You already have permissions on this site"
However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor.
We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!