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MKT

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  1. I just had this issue today but in reverse - my blog page has suddenly become a store! I can't click on any of my blog posts anymore and can't figure out how it happened... I've contacted customer service (which happily is now accessible via chat to us Australians) and they were very helpful actually, they've quickly escalated it to the tech team so I'll keep you posted if it gets fixed or not, just wanted to post on it in case anyone else has had the same thing!
  2. I would also find duplicating or save as option for forms super handy, I create custom signage and often listings vary in material or finishes, or completely different designs but many of my forms where customers would add custom text or specifications only need to vary by a field or two. SOOOO time consuming creating listings with squarespace!!
  3. THANK YOU this is brilliant, you've fixed almost all my worst issues! I'll email paul through his site to check re the plugin. THANKS SO SO MUCH!
  4. That was it! Got it! Thank you, I'm not sure how it turned on since it never used to be on, but I was able to turn it back off for secondary only!
  5. You are amazing thank you so much, that worked a treat!!! Didn't change on mobile which was all good anyway, and fixed the spacing on all my product details pages! THANK YOU THANK YOU!! Still on the product details pages, can I ask if there is a way to make the thumbnails larger, and possibly the arrows clickable? (again only an issue on desktop for both of those). It seems so unintuitive to have an arrow overlay and not be able to click next with it! 2. For the complex variants (that same page is a good example, i'll attach some mobile vs desktop screen grabs) currently the mobile version of the site at least puts the drop down boxes up the top where it has the price, so although it's not adding up as you go, at least you can see the total once you select them all, before adding to cart. On the desktop site the price is currently at the top, but variant dropdowns require scrolling way downnnnnnn to below all the description text. So when you select the variants you don't see anything change, and can't tell the price unless you scroll all the way back to the top. This kind of thing is just bad design and as a consumer I would literally click out and never return if a site did that. Its a pain. Do you think I should just buy this extension? I'm happy to pay but worried it won't really solve the issue. Even if I do, I think i'll still need more code to move the actual price, to just above the Add to Cart button, on both desktop and mobile, that makes the most sense to me? 3. I was trying to restyle my product pages, and wanted to add a 3rd font size, they are currently paragraph 1 and 3 because paragraph 2 style doesn't change anything when applied to product pages BUT randomly does change things on the homepage. So when I change the size of paragraph 2 then apply it to the product pages absolutely nothing changes, then I'll click somewhere like the blog and see that the description at the top changed size or some other thing. I wish you could either style everything independently EXCEPT product pages which had easy to apply and change styles, OR that changing styles and sizes was limited to the page type, ie blog or products or contact page etc. Thank you again for all your help even if I only sort that first alignment thing and the variant issue i'd be so happy!
  6. Hi, Have you solved it yet? If no, can you share link to a blog post? Hi, not solved yet! Thanks for checking in, I still can’t find a setting for this anywhere…
  7. Hi everyone, I'm looking for some help with product details pages, I have a few issues but this is the main one (photo below): 1. I need to reducing the space between the product title and top of the image on product details page, for desktop sites, it's fine on mobile. I'm using Squarespace 7.1 with template name: Stanton. Product details pages use the “simple” image layout (because that’s the only one that intuitively seems to navigate additional product images and display thumbnails but I'm open to suggestions that don't include code if they exist). I do have some basic code changes on my site already but can't remember where I go to put it in to apply sitewide so if you could remind me of that, this would be amazing thank you! 2. I'd also like to change my complex variants to add up as you select options, i've seen the paid extension for that which I'll buy this weekend if nobody thinks that's a bad idea, but i'd like to code my desktop site to show the price near the add to cart button (not as annoying on mobile as the options are close together, but soooo frustrating for listings that need a lot of text on product details pages). If anyone knows code for that it'd be great too! 3. (rant warning) I'm so frustrated by the lack of ability to change things like spacing and font use sitewide OR area-only (like details pages only) with ease on Squarespace lately, my fonts are also doing weird things (changing the size of paragraph style 2 does absolutely nothing and I'm in the process of combing through formatting issues that pasted in when I copied details between listings without pasting as plain text - sigh). When I change formatting on product details page to look good, it changes somewhere else and that looks terrible etc. Thanks for the vent haha.
  8. Hello, I've got an issue where two dates are showing on my blog summary page, below the picture and above the title (image below). While I've read the article on how to change blog dates and been deep in the settings, I still cannot for the life of me figure out how to stop this happening. I'd ideally like to have one date there, just not two, does anyone know how to fix this? My Squarespace version is 7.1 (if displaying just one date is not possible, how do I remove it from displaying a date at all?). Thanks team!
  9. MKT

    Updating customer email

    I just had the exact same issue, it's really really surprising this cannot be fixed. Now I not only had to enter the correct customer email to re-send the order confirmation, but have to remember, and re-enter it again on dispatch because the re-send feature doesn't overwrite the original address entered by the customer. This is really really bad usability, generally Squarespace has been pretty good, but this is a huge oversight. It shouldn't be that hard to change.
  10. Exact same issue here as everyone else, if anyone has a fix, please let me know! This is what my Pinterest Conversion "Tag Health" menu says:
  11. Update from squarespace help, this worked, but these options were NOT here the other day, so perhaps my site had some issues of its own, or perhaps the changes weren't fully rolled out yet. Posting in case anyone else also needs to know:
  12. @paul2009thank you, if you're talking about Site Styles > Product Items > Aspect Ratio then yes I can see this, but changing anything at all in this menu does absolutely nothing, the only change that worked was displaying breadcrumbs, anything else I change in that menu (Gallery Width, Design stack, etc) has no effect either. I really appreciate your help, I might try to email them, although I know from experience this can take days and the answer often doesn't even answer what you asked - sigh.
  13. So my store pages were all set to landscape images, but in the previous product details editor you could set it to crop square so this worked, then you could see the other thumbnails below and flick through no worries on both desktop and mobile. I created a new product page for a new service, uploaded a new bunch of landscape images and now it's cropping REALLY strange, like ultra portrait. I've spent 6hrs today in the product details editor (stupid new paintbrush tool thing to edit via site styles under "product items") and no matter what I change, aspect ratio, gallery width etc, it does NOTHING to how the images are displaying on the desktop version, they crop like a bookmark shape tall and thin, and I can't get the extra images to display below as thumbnails like they did before... I cant find how to access the page that randomly pops up sometimes asking if I want my product details to display one of 4 templated ways but suspect maybe that page would help, it comes up maybe once a fortnight which obviously I dont want to wait for. Can someone help? I'm fine with the other product detail pages to stay as they are, and the store page itself is fine... I even tried turning on quickview which displays better (not a fix but a start) but the background of that is displaying pink for NO reason, I went down a rabbit hole trying to make it white changing every setting in the style that is apparently applied to that, alas, I can't get that to set to white either so I turned that back off again. HALP ME. For now I'm refusing to re-crop all my images that's too much time and frankly, I shouldn't have to, squarespace broke it, there must be a coding fix possible? This is the page i'm working on: -
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