TobyRBJ

Hello Tuanphan, We're still working on the issue. There's been a lot of back and forth between us, Squarespace, and Ezoic. Here's one of the pages with a form: http://www.realbachelorjobs.com/corrections Squarespace said: "However it seems the issue appears when using your custom domain realbachelorjobs.com. I had a look and it appears that this domain is not correctly mapped to your site, and as a result this is causing issues with your form submissions. You will want to ensure that this domain is correctly linked to your site to ensure the different elements of your site work as expected when using this domain I sent that information to Ezoic. Ezoic said: From review, the Ezoic DNS appear to be correct. It looks like the 'current data' field might be picking up the proxied IP addresses that come from Ezoic. If their technology is relying on an online request to the site to try to detect if the correct DNS are being entered correctly, they're not going to see the proper IPs returned when using a proxy like Ezoic. These three articles usually help to better frame how the Ezoic setup works in conjunction with the current Host, and from experience when shared with Host support it can really help to clarify what might not be working correctly: https://support.ezoic.com/kb/article/how-does-ezoics-name-server-integration-work https://support.ezoic.com/kb/article/how-to-fix-origin-errors https://support.ezoic.com/kb/article/how-to-updateadd-dns-records-and-subdomains I sent that information to Squarespace. Squarespace Said Hey again, Thanks for getting back to us and sharing this information. It appears Ezoic use a custom set up to connect your domain. It seems that this proxy service relies on them forwarding your domain to your Squarespace site. While this will link your visitors to your site when using your domain, your domain is not actually connected securely to your Squarespace site hence the issues you're experiencing with your form. You're welcome to use a service like this to manage your domain, however we're unable to support an advanced set up like this or guarantee that analytics or other services will work as expected while your domain is not correctly linked. I'd recommend reaching out to Ezoic to query other options for your hosted ads, rather than using your DNS. I sent that information to Ezoic Ezoic Said So it sounds as though Squarespace believe the issue is stemming from running through the Ezoic proxy. Unfortunately, nameserver or cloudflare integration are your only options through Access Now. [...]The reason it might be an issue with the Access Now program is that this program requires nameserver or Cloudflare integration. Outside of the Access Now program, you can integrate via Wordpress or JS - so Ezoic can work with Squarespace but not through the Access Now program yet. --- We are no longer part of the "Access Now" program (our upgrade had been pending - but that is a whole different story.) However, I'm not sure whether integrating via JS is actually an option? We're waiting to hear back from our new account manager but my takeaway thus far is that Squarespace & Ezoic aren't fully compatible - but I'd love to hear your take! *update* We’ve since disconnected Ezoic from our site. We’re launching a major project and their support response time wasn’t providing us with confidence that it they’re be able to provide us with a solution in time.

Did you get a resolution for this? We also have Ezoic and just noticed that our forms are not working.

Hi All, Feeling a bit frustrated, and I'm wondering if anybody else is having a similar experience. We contacted Squarespace on August 31 to tell them that our analytics were not working correctly. Suddenly, we only saw traffic from several cities, which we knew was wrong because we also have Google Analytics. I reached out, and they gave us this canned response: This made me feel like they didn't understand the issue. If it was showing bot traffic + regular traffic, that is one thing - but all traffic is showing up as if it's coming through popular bot hubs. However, the page view difference between Google and Squarespace is within what I would consider to be a normal range. So are the pages being counted correctly, but just the location is wrong? I have no idea. Because I have Google, I dropped it, hoping it would resolve itself. On Monday, I reached out about a different issue and followed up about the Analytics issue. We traded a few messages, and I sent the additional information they requested, screenshots from Google Analytics showing that we have traffic from every state and from multiple cities; Squarespace only shows the 48,000 page views from the last 30 days coming from 2 cities. Today, Thursday, I received the exact same response: Any thoughts on what is going on here? They said they were elevating my other issue, but I got the impression that they considered our Analytics problem to be solved for now. The only thing I can think of is that we started with our ad network, Ezoic, in August. However, I don't know if that would explain why Google is showing completely different analytics than Squarespace. Any feedback or thoughts you may have are welcome! I'm also curious if anybody else has noticed a decline in the response time for Squarespace help/their helpfulness - or if I'm just feeling exceptionally grumpy today because of our combined issues? (I made another post about our forms being broken) I've managed Squarespace sites for various accounts for over 3+ years, and I don't think I've ever run into anything like this before.

Hey all, I just wanted to encourage you all to check to make sure your forms are working. We noticed on Monday that ours weren't. If people try to submit, they get an error message. We've disconnected them, changed the storage method, created new ones, etc. We opened a ticket and we just heard back today (Thursday) that they need to escalated it and it "may be up to several days" before we receive a response. Luckily, we don't have that many forms on our site - but we have no idea how long they were down and what we missed out. Other than our social links, they are the only way our visitors have to contact us.