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Kmacdesigns

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  1. Like
    Kmacdesigns got a reaction from Jtm in Issues with Squarespace not collecting correct Tax rates   
    WOW.  My mind is blown.  I had no idea.  Have used SS for years for other clients, but never eCommerce.  My fault for not digging into the corners of the internet to discover they can't even handle this type of website!!
  2. Like
    Kmacdesigns got a reaction from Jtm in Issues with Squarespace not collecting correct Tax rates   
    I am seriously freaking out about this.  
    How is this not plastered all over the internet to warn people of this issue??  
    I just finished a website for a client.  He loves it.  And now we find out he can't sell his products out of state through eCommerce?  I even set up an account with Tax Jar... doesn't work yet??   
    Wow.  Mind is blown.  
  3. Like
    Kmacdesigns reacted to KellyLCorbett in Issues with Squarespace not collecting correct Tax rates   
    Hi Folks, 
    I am pretty frustrated as well.  I have built a beautiful site for a Bakery who wished to take orders online for pick up.  No shipping etc.   I entered the state they are in, the tax rate and hit "save" and it does not work.   Since the items are being picked up in the state, wouldn't I only need the tax rate for that state?   Am I missing something, some setting button to toggle on?   
    Thanks!
    Kelly
  4. Like
    Kmacdesigns reacted to recordsandprint in Issues with Squarespace not collecting correct Tax rates   
    Just got off the line with customer service - apparently I somehow signed up for the beta program for new users wrong and now I don't get to utilize the service - Square Space response is summed up as "Can't do anything about it - sign up for the waitlist"... what the ****? Like TONS of other users here on the forums I've too late found out that Square Space has made little to no effort to correct their lack of sales tax tools despite collecting an incredible amount of money from users. I'll have to start looking for somewhere to move my site and business if Square Space doesn't resolve the situation (which from reviewing other forum posts Square Space unfortunately does not appear to give a darn about hiding this problem until it is too late for users). Any pointers other than paying an incredible amount of money to TaxJar for a service squarespace told me I'd have access to for free would be great!
  5. Like
    Kmacdesigns reacted to recordsandprint in Issues with Squarespace not collecting correct Tax rates   
    Just got told by squarespace customer service that I somehow signed up for the program for new users and now don't get to utilize the service and can just go ahead and pay for it or manually enter everything and then sign up for the waitlist. 
    If I would have known that squarespace doesn't support running a legal online sales business I would NEVER have started setting up my store here.
    What TERRIBLE customer service and product development.
  6. Like
    Kmacdesigns reacted to ericad in Issues with Squarespace not collecting correct Tax rates   
    Wow, what a headache! I've been doing a ton of research and trying to get my taxes in order for 2020, and just learned about California's Marketplace Facilitator Act.
    To keep it short, SS is not legally compliant as far as any sales made by customers in California or to California-based sellers, because SS is not collecting and remitting sales tax per California state law.  (More info here: https://cdtfa.ca.gov/industry/MPFAct.htm) 
    There might be other states with similar requirements, but with California being the largest economy in the US, it seems like a pretty big issue to ignore. All of the other sites I sell through are in compliance and collect and remit sales tax properly: Etsy, Big Cartel, Shopify...
    I don't know if anything will come of my email (hopefully it will), but it seems like I'll have to move my shop to another site to avoid the legal vulnerability.
    I also just saw that SS privately filed for stock market listing this week...Seems like you'd want to get all of your taxes and legal obligations in order first, no?
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